Account Manager, Employee Benefits

Deland, Gibson Insurance•Franklin, MA

2d•Hybrid

About The Position

Deland, Gibson is seeking an Account Manager, Employee Benefits to advise a portfolio of employer clients and build trusted client relationships. The role combines technical employee benefits expertise, relationship management, and strategic problem-solving. The Account Manager partners with clients, producers, insurance carriers, vendors, and internal teams to guide renewals, assess plan performance, consider funding strategies, and support informed benefits decisions. The position has meaningful ownership of client accounts and contributes to retention, improved client experience, and business growth.

Requirements

At least 1 year of employee benefits account management experience.
Active Massachusetts Life & Health license, or ability to obtain one.
Strong client relationship management skills and commitment to responsive, high-quality service.
Analytical and problem-solving abilities, including the ability to interpret claims, utilization, financial, and renewal data.
Strong communication and presentation skills, including confidence leading client and employee meetings.
Ability to manage multiple accounts, competing priorities, and deadlines in a fast-paced environment.
Professionalism and discretion when handling confidential client and employee information.
Proficiency in Applied Epic.

Nice To Haves

Experience supporting self-funded, captive, or large-group employee benefits accounts, particularly groups with 100 or more enrolled lives.
Working knowledge of ACA, ERISA, COBRA, HIPAA, Section 125, Medicare Part D, FMLA, Massachusetts PFML, and applicable state mandates.

Responsibilities

Build and maintain relationships with client stakeholders, insurance carriers, vendors, and internal partners.
Advise clients on benefit plan design, funding arrangements, carrier options, and strategies aligned with their goals.
Partner with producers to support client retention, identify growth opportunities, and contribute to cross-selling initiatives.
Identify opportunities to improve client experience, plan performance, and long-term benefits strategy.
Lead annual renewals, including claims and utilization analysis, financial reviews, carrier negotiations, benefit comparisons, and proposal development.
Analyze claims experience, plan utilization, and renewal data to identify trends and develop recommendations.
Prepare and present renewal analyses, stewardship reports, employee presentations, and other client-facing materials.
Evaluate fully insured and self-funded plan options and support discussions of alternative funding arrangements.
Review carrier contracts, plan documents, benefit summaries, and client communications for accuracy.
Coordinate new client implementations, carrier transitions, plan changes, and terminations.
Plan and execute open enrollment activities, including employee communications, meetings, and enrollment system setup.
Manage benefit applications, submissions, eligibility updates, enrollment feeds, and carrier reconciliations.
Work with carriers, vendors, and internal accounting resources to resolve escalated claims, billing, eligibility, and member-service issues.
Maintain accurate client records and documentation using Applied Epic, Employee Navigator, and carrier platforms.
Coordinate client deliverables, compliance notices, renewal milestones, and follow-up activities to meet deadlines.
Support compliance initiatives related to ACA, ERISA, COBRA, HIPAA, Section 125, Medicare Part D, FMLA, Massachusetts Paid Family and Medical Leave (PFML), and applicable state requirements.
Collaborate with producers, underwriters, carriers, vendors, and colleagues to deliver coordinated client solutions.
Stay current on industry developments, regulatory changes, and emerging employee benefits strategies.