Account Manager - Downstream Chemicals

Baker Hughes•Leduc, AB

1d•Hybrid

About The Position

As an Account Manager - Downstream Chemicals, you will be responsible for managing and growing strategic customer accounts while driving revenue, profitability, and long-term customer satisfaction. You will work closely with customers, sales support, technical teams, and internal stakeholders to deliver tailored solutions, strengthen business relationships, and achieve commercial objectives. You will leverage your sales expertise, relationship management skills, and commercial acumen to support customer success and business growth. You will play a key role in managing customer accounts, identifying opportunities, negotiating commercial agreements, and ensuring the successful execution of sales strategies within your assigned territory.

Requirements

Have a Bachelor's degree from an accredited university or college; or a High School Diploma/GED with at least 4 years of experience in Sales.
Have a minimum of 4 years of experience in downstream chemical process treatment programs.
Have a strong understanding of industrial chemical treatment technology and the sales process.
Have strong mechanical aptitude and troubleshooting skills.
Have previous experience working in a laboratory setting and/or familiarity with analytical methods and interpretation.
Have a comprehensive understanding of customer requirements and refinery market conditions.
Have the ability to present complex technical content to various levels of internal and external organizations in a clear and concise manner.
Have proficiency in Microsoft Office programs, including Excel, PowerPoint, Word, and Outlook.
Have the ability to drive a company vehicle as required to perform job duties (motor vehicle record checks will be conducted to determine eligibility).
Must live within a 100km radius of Edmonton, AB.

Responsibilities

Managing and growing assigned customer accounts while maintaining strong long-term customer relationships.
Acting as the primary commercial contact for named accounts within a designated business group or product portfolio.
Applying account management fundamentals to understand customer needs, requirements and potential sales opportunities while supporting the account P&L
Developing and executing account plans to achieve sales, revenue, and profitability targets.
Identifying customer needs and recommending products, services, and solutions that align with business objectives.
Selling products and systems that require technical knowledge while collaborating with technical sales support teams as needed.
Supporting the development and implementation of pricing strategies, commercial terms, and customer-specific agreements within established guidelines.
Negotiating pricing, contractual terms, and commercial conditions to secure profitable business outcomes.
Managing customer opportunities, forecasts, and sales pipelines to ensure accurate business planning and execution.
Coordinating with cross-functional teams, including Operations, Engineering, Customer Service, Supply Chain, and Commercial teams, to deliver customer commitments.
Building and maintaining relationships with key decision-makers and influencers within customer organizations.
Monitoring market trends, competitive activities, and customer requirements to identify new business opportunities.
Leading sales initiatives of moderate scope and impact while ensuring a high level of customer satisfaction and business performance.
Supporting continuous improvement initiatives focused on commercial excellence, customer experience, and operational effectiveness.