Account Manager, DNA Synthesis - S Korea

Twist Bioscience•Ottawa, ON

53d

About The Position

The Account Manager is responsible for driving revenue growth for synthetic biology and life science reagent products in Korea. This role is highly customer-facing and requires frequent engagement with academic researchers, biotech companies, and pharmaceutical organizations. The primary focus of this position is field-based sales activities, including customer meetings, scientific discussions, opportunity development, and relationship management. The Account Manager will work closely with internal technical teams and channel partners to deliver a strong customer experience and expand business opportunities in the Korean market.

Requirements

Minimum 2–5 years of experience in life science sales, preferably in reagents, genomics, or synthetic biology products.
Experience selling to academic institutions, biotech companies, or pharmaceutical organizations in Korea.
Experience in customer-facing field sales roles is strongly preferred.
Basic understanding of molecular biology, genomics, or synthetic biology workflows.
Ability to communicate scientific concepts effectively with researchers.
Bachelor’s degree or higher in Biology, Biotechnology, Molecular Biology, or related life science field.
Strong customer relationship management skills
Excellent communication and presentation abilities
Ability to identify customer needs and translate them into commercial opportunities
Strong organizational and territory management skills
Self-motivated and able to work independently in a field-based role
Ability to collaborate effectively with cross-functional teams

Nice To Haves

Experience selling gene synthesis, NGS, antibodies, or synthetic biology related products
Experience managing key academic or biotech accounts in Korea
Familiarity with CRM tools such as Salesforce
Good English communication skills are preferred

Responsibilities

Customer-Facing Sales Activities
Spend the majority of time on customer-facing sales activities, including in-person meetings, lab visits, and scientific discussions with researchers.
Build and maintain strong relationships with principal investigators (PI), researchers, and R&D leaders in academia, biotech, and pharmaceutical companies.
Identify customer needs and propose appropriate solutions using synthetic biology products and services.
Manage customer interactions across the full sales cycle, including opportunity development, quotation, order follow-up, and post-sales support.
Revenue Growth & Territory Management
Achieve assigned quarterly and annual revenue targets.
Develop and execute territory plans to expand business in the Korean market.
Maintain a healthy sales pipeline and deliver accurate sales forecasts.
Identify and develop new business opportunities within existing and new accounts.
Monitor market trends and competitor activities within the synthetic biology and life science research markets.
Provide market insights and customer feedback to internal teams.
Support the introduction of new products and solutions based on customer needs.
Collaboration & Internal Coordination
Work closely with technical support teams (FAS / application scientists) to support customer discussions when needed.
Collaborate with operations and internal teams to ensure smooth order processing and customer satisfaction.
Maintain accurate records of customer interactions and opportunities in CRM systems.
Represent the company at scientific conferences, academic meetings, and industry events.
Support local marketing activities, including seminars, workshops, and customer engagement programs.