Account Manager - Digital Projects

Evolving Web • Montreal, QC

21h • Hybrid

About The Position

We are looking for an Account Manager to join a growing digital agency. In this role, you will foster client relationships, build client success, and collaborate on technical and creative strategies. You will track project progress and success, and work to understand the long-term objectives of clients. You will collaborate with our project management and sales teams, taking the lead in client communications. This role requires 6+ years of experience in account management.

Requirements

• 3-5 years of agency experience, preferably in digital marketing
• Proven track record of successfully managing web design and development projects
• Understanding of Evolving Web’s services and how to position them
• Excellent listening skills and ability to understand client needs
• Good estimation skills
• Follow and understand digital best practices, technologies, and trends
• Motivated by managing client relationships and handling multiple projects at once
• Comfortable with public speaking and presenting to stakeholders
• Experience using CRM and project management software
• Experience tracking goals and results
• Excellent communication skills in English
• Experience supervising others
• Experience selling to the US market
• Available during Montreal working hours
• Use tools such as Slack to stay engaged with your team and contribute to the company culture
• Exceptional self-management and proactive communication skills

Nice To Haves

• A background in digital design, development, or marketing
• Experience using Drupal or WordPress
• Experience working with institutional clients

Responsibilities

• Serve as the lead point of contact for clients (both large-scale web design and development projects, and ongoing evolution and support projects)
• Deepen your understanding of Evolving Web’s services and strengths and how we support our clients
• Understand each client’s business model
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts with new clients and manage contract renewals
• Develop trusted relationships with stakeholders
• Ensure the timely and successful delivery of projects according to customer needs and objectives
• Clearly communicate the progress to clients and to the leadership team
• Work with the sales team to understand client needs and look for opportunities to expand our service offering
• Forecast and track key account metrics and report on the status of all accounts
• Assist with challenging client requests and know when to escalate to the leadership team
• Contribute to the culture of the agency and participate in activities that develop a feeling of belonging to it.

Benefits

• Impact - Work on projects for prestigious organizations that impact the lives of ten of thousands of users every day
• Challenge - Opportunity to take ownership of projects with a high level of creative and technical complexity
• Learning & Growth - A collaborative environment that encourages continuous learning and mentorship
• Culture - A company with a team from around the works that feels like a family
• Flexible hybrid - For candidates based in Montreal and its suburbs, this role follows a hybrid work schedule, with three days in the office and two days working remotely each week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed