Account Manager - Custom Software

VeilSun, Inc.•Quinte West, ON

2d•Remote

About The Position

VeilSun delivers value-based innovation for AI and Low - Code driven custom applications. We provide immediate value for complex solutions while building for long-term scalability. We begin with a customized Technology Blueprint to fully understand our customers’ business objectives, then design and deliver applications that drive quick ROI and strong user engagement. We specialize in Low-Code development and consulting, cloud integration, and leading low-code/no-code platforms, including Quickbase, Mendix and Microsoft Power Apps. We’ve helped hundreds of growing companies achieve their business goals through a scalable technology vision. VeilSun is seeking a results-driven Account Manager to own and expand a portfolio of existing client relationships, with a clear focus on revenue growth and long-term account value - without impacting retention. This role is responsible for identifying, developing, and closing expansion opportunities by aligning VeilSun’s services and partner solutions to client business priorities. This role requires expertise in selling into complex, highly regulated, and relationship-driven industries, including an understanding of organizational structures, market dynamics, key decision-makers, and the realities of how sales get done in these environments. As an Account Manager, you will act as a primary commercial owner of your account’s growth —proactively uncovering opportunities, building pipelines within existing clients, and converting those opportunities into measurable revenue growth. Success in this role requires a balance of strategic account planning, consultative selling, and disciplined execution to deepen relationships, expand wallet share, and position VeilSun as a long-term partner. This role is ideal for a driven, highly organized, consultative sales professional who thrives in relationship development, prospecting and selling complex, custom software solutions. You will be responsible for hunting in current accounts, qualifying and closing opportunities, and serving as a trusted advisor to leaders evaluating technology solutions. You will work closely with Solution Engineers, Customer Success Managers, and delivery leadership to ensure radical alignment between client needs and VeilSun’s capabilities, ultimately driving long-term value and successful client outcomes.

Requirements

5+ years of B2B sales experience
1+ years selling custom software, technical platforms, or professional services (not off-the-shelf products)
3+ years selling into the following industries: manufacturing, healthcare, construction/AEC, or financial services.
Experience managing existing client relationships with revenue responsibility
Proven success in outbound prospecting and new business development
Strong discovery, qualification, and consultative selling skills
Excellent communication, presentation, and storytelling abilities
Comfortable working remotely and independently
Applicants must be authorized to work in the United States without sponsorship.
This position is open only to candidates currently residing in the United States.

Nice To Haves

Hands-on industry experience or a deep understanding of operational workflows within manufacturing, healthcare, construction/AEC, or financial services.
Experience selling industry-specific software or technical solutions.
Familiarity with common platforms or systems used within target industries.
Technical or construction-related education
Formal sales methodology training (Challenger, MEDDIC/MEDDPICC, Sandler, or similar)
Experience with account-based selling or marketing strategies

Responsibilities

Drive growth within current accounts through proactive outbounding and relationship building
Build and maintain relationships with key stakeholders, partners, and decision-makers
Open and convert new lines of business within existing accounts
Identify, qualify, and close expansion opportunities including upgrades, renewals, cross-sells, and add-on services
Manage pricing discussions and renewal conversations within established guidelines
Ensure full understanding of client procurement process to accurately forecast and set expectations
Create value within existing relationships to gain introductions to new contacts, teams, and departments
Manage and forecast an expansion pipeline for VeilSun services and partner offerings (e.g., Quickbase)
Work closely with Delivery teams (Developers, Architects, Solution Engineers, Technical Project Managers) to align on scope, roadmap, and client expectations
Act as a liaison between VeilSun, our technology partners, and client stakeholders
Support co-selling efforts with partner sales teams as applicable
Ensure a smooth handoff from sales to delivery and ongoing alignment throughout the client lifecycle
Maintain balance of client advocation and protecting internal alignment and best practices
Support strategic account planning for assigned clients
Participate in and present Quarterly Business Reviews (QBRs) for key accounts
Track and report on account health, pipeline, renewals, and expansion opportunities
Maintain accurate records and forecasts in CRM and other internal systems
Stay current on VeilSun's offerings, low-code platforms, AI technologies and tools, and emerging industry trends
Report directly to the Head of Sales and contribute to broader sales strategy
Support additional initiatives and responsibilities as assigned by VeilSun leadership
Maintains rigorous organization across pipeline, priorities, and deal movement
Maintains excellent CRM hygiene and data integrity
Communicates clearly and concisely with stakeholders and internal teams