Account Manager (CP) - Sauk Rapids

MILLERBERND MANUFACTURING COMPANY LLC•Sauk Rapids, MN

3d•$70,000 - $87,000•Hybrid

About The Position

The Account Manager (CP) supports sales growth by managing day-to-day sales activities for assigned accounts by ensuring seamless order execution, sales accuracy, and providing proactive customer communication. This role focuses on maintaining strong customer relationships, responding to inquiries, processing orders and quotations, and identifying opportunities to grow business within existing accounts. The Account Manager (CP) partners closely with planning & scheduling, operations, supply chain, and sales leadership to deliver a consistent and engaging customer experience, accurate order execution, and timely communication, while operating primarily from an internal, limited travel-based role.

Requirements

2–4 years of account management, customer service, or sales support experience, preferably in an OEM, manufacturing, or industrial environment
Strong customer service orientation with the ability to build and maintain professional relationships
Effective written and verbal communication skills
High attention to detail and strong organizational skills, with the ability to manage multiple priorities simultaneously
Working knowledge of manufacturing processes, products, or technical environments preferred
Proficiency with Microsoft Office applications, particularly Excel; CRM and ERP experience preferred
Ability to adapt to changing priorities in a fast-paced environment
Ability to travel up to 10% throughout the U.S. and Canada
Professionalism, discretion, and ability to handle confidential information

Nice To Haves

Associate’s or Bachelor’s degree in business, technical, or related field preferred; equivalent experience will be considered

Responsibilities

Serves as a primary internal point of contact for assigned accounts, ensuring timely, professional, and solutions-oriented communication that exceeds customer expectations
Acts as the Voice of Customer internally by aligning all internal teams to meet or exceed customers expectations and requirements across all assigned customers and elevates customer scorecard feedback and actively highlights potential risk to key performance metrics
Prepares and manages customer quotations in accordance with pricing strategy and established procedures
Owns the full order lifecycle from quote to cash, including order acknowledgments, schedule alignment, and delivery execution
Communicates proactively with customers regarding order status, delivery schedules, changes, and ensures alignment with external customer portals to maintain the company’s scorecard integrity
Responsible for accurate customer scorecards and the weekly or monthly reconciliation process for each assigned account
Translates customer demand signals into actionable information for planning & scheduling, supply-chain, and operations while proactively identifying risks related to capacity planning, lead times, or material availability
Maintains and improves customer forecast accuracy by monitoring customer trends, usage patterns, and forward-looking demand on a weekly basis
Supports margin integrity by ensuring quote accuracy, proactive material price adjustments, engineering changes, while enforcing pricing discipline
Identifies and escalates growth opportunities including new parts, engineering changes, and value-add opportunities to existing parts
Maintains data integrity within CRM and ERP systems to enable visibility, reporting, and scalable processes including but not limited to accurate customer records, pricing files, and sales documentation
Captures and communicates customer feedback while partnering with cross-functional teams to resolve order changes or issues, non-conformances, or customer concerns
Assists Finance with invoice discrepancies and collection efforts, as appropriate
Participates in sales meetings, training, and continuous improvement initiatives to enhance sales effectiveness and customer experience

Benefits

Medical, Dental & Vision Insurance – Two medical plan options, with company HSA contributions
Health & Flexible Spending Accounts (HSA/FSA) – For medical and dependent care expenses
Life & Disability Insurance – Company-paid basic life, AD&D, and short-/long-term disability
Voluntary Benefits – Including optional life, legal & ID protection, accident & critical illness insurance
401(k) with up to 4% Match – Immediate vesting
Incentive Pay – Performance-based bonus programs depending on your role and shift
Unlimited Paid Time Off (PTO) and Paid Holidays
Tuition Reimbursement – Up to $5,250/year for job-related education
Employee Assistance Program (EAP) – Free, confidential support services
Onsite Training – Includes leadership, welding, and language courses
Uniform Subsidy – For eligible roles