Account Manager, Corporate Enterprise Growth Strategy

Extend

About The Position

As an Account Manager, Corporate Enterprise Growth Strategy, you will drive growth and strategy for a portfolio of Extend’s largest corporate enterprise merchants, including large omnichannel retailers, multi-location licensees, and direct-to-consumer brands. The role focuses on launching new programs, growing existing accounts, and managing strategic relationships. You will turn high-level goals into actionable, measurable plans for important merchant partners. Extend provides merchants with AI-driven post-purchase solutions, including automated customer service, returns and exchange management, automated fulfillment, product and shipping protection, and fraud detection. The company works with more than 1,000 merchant partners across a range of industries and is headquartered in downtown San Francisco. The position includes an estimated 15–20% travel to client sites and other locations as needed. The expected on-target earnings are $145,000. Final compensation, including base and variable components, is commensurate with experience and may be adjusted for candidates exceeding minimum qualifications. Extend does not provide immigration-related sponsorship for this role.

Requirements

Bachelor’s degree and 4–6 years of experience owning customer relationships in a dynamic startup environment and/or management consulting.
Ability to break down complex problems and translate high-level goals into actionable plans.
In-depth understanding of value drivers in revenue-share business models.
Strong executive presence and ability to engage C-level executives and senior stakeholders internally and externally.
Excellent business acumen, presentation skills, sound decision-making, and analytical skills in a fast-paced setting.
Proven project and program management experience, with a strong understanding of phases, plans, deliverables, scope, and tasks.
Exceptional written and oral communication skills and ability to collaborate across organizational levels.
Ability to manage and influence through persuasion, negotiation, and consensus-building.
Ability to travel an estimated 15–20% to client sites and other locations as needed.

Nice To Haves

Experience with eCommerce, FinTech, and analytics or reporting tools such as Tableau, Snowflake, Salesforce, Shopify, and SFRA.

Responsibilities

Lead new program launch strategy and ongoing growth optimization for a portfolio of Corporate Enterprise merchants.
Develop and lead growth and merchant relationship management strategies for each strategic relationship.
Monitor and evaluate program performance, using data and insights to identify opportunities for measurable return on investment and sustainable growth.
Lead quarterly business reviews with internal and external executive leadership.
Build relationships across merchant organizations, from C-suite executives to individual contributors.
Drive go-to-market strategies and adoption of new product features across the assigned book of business.
Manage promotional strategy and marketing development budgets.
Collaborate with Risk, Analytics, Marketing, Product, and Operations leaders to support merchant growth.
Gather customer feedback and convey market needs to inform product roadmaps and features.
Author long-term business plans focused on strategic optimization and growth.