Account Manager - Core
About The Position
Roadtex Transportation, now part of Echo Global Logistics, is a leader in nationwide LTL transportation, specializing in time and temperature-sensitive products. The Account Manager, Temp Control is a logistics and supply chain professional responsible for delivering exceptional service to customers within Echo’s temperature‑controlled transportation segment. This role requires deep experience with refrigerated goods, LTL networks, and partial truckload operations, combined with strong analytical skills and proven customer‑facing experience. The Account Manager owns the overall strategy, performance, and growth of assigned accounts, ensuring maximum profitability, operational excellence, and client satisfaction while expanding Echo’s share of business. Success requires strong relationship building, strategic thinking, and the ability to translate client needs into operational execution.
Requirements
- Minimum 5 years of like experience supporting and managing customer accounts within supply chain, logistics, and transportation.
- Degree preferred or like experience.
- Strong understanding of refrigerated transportation, LTL, and partial truckload operations.
- Experience with client pricing, billing processes, & general LTL business operations.
- Proven track record of building strong partnerships with both external customers and internal teams.
- Highly analytical with strong problem‑solving abilities.
- Excellent communication skills, including the ability to create compelling presentations and lead executive‑level conversations.
Responsibilities
- Serve as the strategic lead for all client interactions, including on‑time performance reviews, continuous improvement discussions, and business reviews.
- Deliver professional PowerPoint presentations and confidently lead client‑facing meetings.
- Build strong partnerships by assessing complex business challenges, identifying root causes, and developing solution‑focused strategies that drive measurable improvement.
- Conduct market research and proactively communicate industry trends, including impacts to pricing, capacity, and operational planning.
- Identify opportunities for account growth and assess competitive risks within the client portfolio.
- Partner cross-departmentally with operations, billing, pricing, technology, and other functions to ensure alignment on client needs.
- Assist with critical and/or out-of-scope pricing scenarios to maximize margin.
- Create, manage, and analyze client‑requested reports.
- Identify opportunities to standardize reporting and streamline processes across multiple accounts.
- Serve as a strategic resource on our SMB client partners and the CSR teams that support them.
- Identify client partners with growth potential and prioritize time to understand those client needs and growth potential.
- Utilize reporting to identify account churn risk and outreach to understand client needs.
- Ensure accounts demanding significant time investment are worthwhile based on current and potential profitability.
Benefits
- For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers .
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
