Account Manager, Core Business

Cobalt Benefits Group LLC•Boston, MA

2d•Onsite

About The Position

Join our team with Cobalt Benefits Group and start an exciting career in employee benefits solutions. As an Account Manager, you’ll play an important role in helping us offer customized, self-funded insurance options to our clients and members. At CBG our mission is to optimize member health and experience by delivering cost-effective, tailor-made benefit programs through a data-driven and service-oriented approach. You’ll serve as a key liaison between our clients and internal departments, using independent judgment to ensure high-quality service delivery and satisfaction. Reporting to the Director of Client Services and working cohesively with the Executive Manager, the core objective of the Account Manager is to support and develop lasting relationships with self-funded medical, dental and ancillary benefit client groups.

Requirements

Associate degree or years 2 of equivalent related experience in business
One to three years’ experience in the health benefit/ insurance space
Exceptional interpersonal and written communication
Ability to work independently and across team settings
Intermediate level of knowledge in Microsoft office suite

Nice To Haves

TPA knowledge a benefit

Responsibilities

Act as an internal client liaison to manage all aspects of onboarding and implementing in a communicative and diligent fashion.
Build sustainable relationships and trust with our existing client base by answering inquiries while setting, managing, and exceeding expectations.
Use discretion and independent judgment to manage projects associated with implementing new client groups.
Provide the best possible service and recommendations in relation to CBG products.
Escalate client concerns and utilize core internal resources and systems for grievances and appeals.
Contribute to the performance of the service delivery on your team and report progress daily.
Collaborate cross departmentally with internal resources to assist in the development and design of client presentations.
Must be able to prioritize daily tasks.

Benefits

Fantastic medical, dental, and vision insurance
Twice annual employer HSA contributions, covering 50% of the HDHP plan’s annual deductible!
Company provided Basic Life and AD&D
Company paid Short-Term and Long-Term Disability
Flexible Spending Accounts
401(k) Retirement Plan with up to a 6% employer-match WOW! (100% fully vested after 3 years)
10+ paid holidays
Fully Paid half day Summer Fridays
Generous paid vacation and sick time
Annual Paid Volunteer Day
Annual Tuition Reimbursement
Annual Health and Wellness Reimbursement
Lots of fun company events