Account Manager, Core OTA Vacation Rentals

Expedia Group•Montreal, QC

1d•CA$83,000 - CA$116,500•Hybrid

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Account Manager, Core OTA Vacation Rentals – Montreal Travel Partnerships & Advertising helps partners — including hotels, vacation rentals, airlines, destination marketing organizations (DMOs), and more — deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network. Make an Impact! As an Account Manager for Core OTA Vacation Rentals in Canada, you will help grow a portfolio of vacation rental partners on the Expedia platform by managing relationships directly and deepening strategic partnerships. This role focuses on top revenue partners in Canada, including independent multi-unit properties and Property Managers overseeing multiple listings. You will analyze business and operational performance to identify optimization opportunities, ensure high-quality service delivery, communicate technical and operational impacts, and execute account strategies that drive results across teams and regions. Core OTA Vacation Rental sits at the heart of Expedia Group’s marketplace, connecting travelers with high-quality vacation rental supply through our flagship brands. The team partners with professional hosts and property managers to improve visibility, grow bookings, and elevate the end-to-end guest experience. By combining data-driven insights with local market expertise, the Core OTA Vacation Rental team helps partners in Canada unlock new demand, optimize performance across channels, and deliver stays that travelers love.

Requirements

2+ years of experience in Account Management or relevant field
Proficient in English and French
Experience in portfolio management and relationship/account management, including upselling and cross-selling
Proficient in sales techniques with a focus on consultative, value-based selling
Strong communication skills, with the ability to convey complex information clearly and persuasively to diverse audiences
Ability or experience working in a global cross cultural environment
High agency, ability to self-direct your work

Responsibilities

Build strong relationships with partner account teams, including key buyers and decision makers
Assist in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to grow partner accounts
Understand and clearly report partner business issues through appropriate organizational channels
Recommend products, services, and insights that meet partner needs and drive mutual growth
Acquire a solid understanding of how the department operates and fits into the larger organization
Demonstrate awareness of the policies, practices, trends, and competitive landscape that impact Expedia Group and its partners
Show good understanding of the financial impact of decisions and solutions on the organization and its partners
Document components of a business case for change at the direction of more senior colleagues as needed
Acquire and maintain a working knowledge of financial data and Expedia Group’s standard contract terms and conditions by reviewing product literature, contracts, and learning from peers
Learn when to partner with legal resources to modify or adjust standard contract terms
Learn the contract negotiation process and how to complete contractual arrangements
Conduct straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching agreement
Exchange nuanced information to build consensus among internal and external stakeholders
Handle key objections with confidence and proactively seek support from a manager when needed
Identify and actively engage stakeholders in decision making and strategies that benefit both the account and Expedia Group
Build a working knowledge of Expedia Group products, technologies, and offerings within scope of responsibility
Develop an understanding of competitors’ standard products and services
Apply Expedia Group products, technologies, and offerings in insightful ways to address partner needs
Demonstrate the importance of maintaining ongoing business relationships with colleagues and external customers
Strategically build relationships to support total portfolio and broader organization goals
Develop understanding of customers’ industry dynamics and competitive market in Canada
Attend customer meetings to understand needs and expectations first-hand
Learn the metrics used to assess the performance of products, services, and solutions against customer needs and expectations
Develop key value proposition statements, case studies, and narratives that demonstrate the value of Expedia Group’s products, services, and solutions