Account Manager, Continuing Medical Education

Ogilvy Health Canada • Montreal, QC

1d

About The Position

Ogilvy Health Canada is seeking an Account Manager for Continuing Medical Education. This role is the primary day-to-day contact, working closely with Account Management leads to ensure project processes from initiation to delivery are followed. Account Managers are expected to be proactive in managing initiatives, act as team players, and support the account team to meet client expectations. They should be communication professionals capable of handling diverse tasks with growing autonomy and sound judgment, serving as trusted advisors who can build relationships across Ogilvy Health's resources and capabilities.

Requirements

• 2+ years of experience in a medical communications agency or an internal medical affairs/medical education department, with a focus on non-promotional medical education activities.
• Exceptional organizational and prioritization skills.
• Working knowledge of various medical communication formats (print, digital, live events).
• Be a self-motivated achiever, ready to stay current in a fast-paced environment.
• Financial management skills – experience in developing estimates and managing project profitability.
• Interest in science and health, medical communications, and a learning attitude.
• Meticulous attention to detail.
• A service-oriented attitude.
• Able to work autonomously and take ownership while being a team player and considerate of others.
• Ability to listen, learn, and add value to clients and the agency.
• Apply company ideals to all business decision-making approaches.

Responsibilities

• Support Account Management leads in managing all brand projects and knowing the status of projects at all times.
• Ensure timely and high-quality delivery of medical education programs and materials, including advisory boards, speaker training, slide decks, webinars, and other educational resources.
• Maintain excellent client service through clear communication, detailed status and budget reporting, and proactive problem-solving.
• Lead client follow-ups and manage the day-to-day client relationship for ongoing projects.
• Develop project briefs and coordinate efforts between project managers, strategy, medical writers, clients, and other relevant stakeholders.
• Review medical content (slide decks, meeting summaries, etc.) against project briefs and client objectives, provide constructive feedback to medical writers, and ensure accuracy, clarity, and alignment with Health Canada and IMC guidelines.
• Demonstrate an understanding of relevant regulatory guidelines and industry best practices for medical communications (Health Canada, IMC).
• Demonstrate excellent written and oral communication skills, with the ability to present information clearly and concisely.
• Possess experience working with medical writers and other scientific or medical professionals.
• Support the Account Lead in the day-to-day management of accounts, ensure a positive client relationship, and prepare proposals for new business or ideas.
• Oversee financial tracking and internal billing requests (including budget recaps and reporting overages to Account Directors in a timely manner).
• Prepare in-clinic deliverables as part of special programs.

Benefits

• Tools needed to succeed.
• Autonomy to seek new avenues and better ways of doing things.
• Support from expert colleagues across the Ogilvy network.
• Opportunities to do work you are proud of with people you are proud to call teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed