Account Manager, Continuing Medical Education

Ogilvy Health Canada•Toronto, ON

About The Position

The Account Manager is the main day-to-day lead working with Account Management leaders and is responsible for following the process from project initiation to delivery. Account Managers must be proactive in running initiatives while still being a team player and supporting the account team with delivering on client expectations. They should be a communications professional and is able to handle a broad variety of tasks with increasing independence and sound judgment. They are trusted advisors with the ability to build relationships across all of Ogilvy Health’s vast resources and capabilities.

Requirements

2+ years of experience in a medical communications agency or in-house medical affairs or medical education department, with a focus on non-promotional medical education activities
Outstanding organization and prioritization abilities
Working knowledge of various medical communication formats (print, digital, live events)
Be a self-motivator, willing to stay up to date in a fast-paced environment
Financial Management abilities - experience in building estimates and managing project profitability
Interest in science & health, medical communications and a learning attitude
Meticulous attention to detail
A service attitude
Able to work independently and to take ownership while being a team player and mindful of others
Ability to listen, learn and add value to Clients and Agency
Apply the Company’s ideals to all decision-making business approaches

Responsibilities

Support Account Management Leaders in managing all the brand's projects and know where projects are at all times
Ensure the timely and high-quality delivery of medical education programs and materials, including advisory boards, speaker training, slide decks, webinars, and other educational resources
Maintain excellent client service through clear communication, detailed status and budget reports, and proactive problem-solving
Lead client status and manage day to day client relationship on ongoing projects.
Develop project briefs and coordinate efforts of the projects between project managers, strategy, medical writers, clients, and other relevant stakeholders
Review medical content (slide decks, meeting summaries, etc.) against project briefs and client objectives, providing constructive feedback to medical writers and ensuring accuracy, clarity, and alignment with guidance from Health Canada and IMC
Demonstrate an understanding of relevant regulatory guidelines and industry best practices for medical communications (Health Canada, IMC)
Excellent written and verbal communication skills, with the ability to present information clearly and concisely
Experience working with medical writers and other scientific/medical professionals
Support Account leads in managing day-to-day on accounts and ensuring a positive relationship with clients and preparing proposals for new business or new ideas
Ensure financial follow-up and billing requests internally (including budgets recaps and flag overages to Account Directors in a timely fashion)
Prepare shipments for clinic deliveries for special programs