Account Manager, Continuing Medical Education

Ogilvy • Toronto, ON

1d

About The Position

Ogilvy Health Canada is seeking an Account Manager to be the main day-to-day lead working with Account Management leaders. This role is responsible for following the process from project initiation to delivery, ensuring the timely and high-quality delivery of medical education programs and materials. The Account Manager must be proactive in running initiatives, a team player, and able to support the account team in delivering on client expectations. This role requires a communications professional who can handle a broad variety of tasks with increasing independence and sound judgment, acting as a trusted advisor with the ability to build relationships across Ogilvy Health’s resources and capabilities.

Requirements

• 2+ years of experience in a medical communications agency or in-house medical affairs or medical education department, with a focus on non-promotional medical education activities.
• Outstanding organization and prioritization abilities.
• Working knowledge of various medical communication formats (print, digital, live events).
• Be a self-motivator, willing to stay up to date in a fast-paced environment.
• Financial Management abilities - experience in building estimates and managing project profitability.
• Interest in science & health, medical communications and a learning attitude.
• Meticulous attention to detail.
• A service attitude.
• Able to work independently and to take ownership while being a team player and mindful of others.
• Ability to listen, learn and add value to Clients and Agency.
• Apply the Company’s ideals to all decision-making business approaches.

Responsibilities

• Support Account Management Leaders in managing all the brand's projects and know where projects are at all times.
• Ensure the timely and high-quality delivery of medical education programs and materials, including advisory boards, speaker training, slide decks, webinars, and other educational resources.
• Maintain excellent client service through clear communication, detailed status and budget reports, and proactive problem-solving.
• Lead client status and manage day to day client relationship on ongoing projects.
• Develop project briefs and coordinate efforts of the projects between project managers, strategy, medical writers, clients, and other relevant stakeholders.
• Review medical content (slide decks, meeting summaries, etc.) against project briefs and client objectives, providing constructive feedback to medical writers and ensuring accuracy, clarity, and alignment with guidance from Health Canada and IMC.
• Demonstrate an understanding of relevant regulatory guidelines and industry best practices for medical communications (Health Canada, IMC).
• Excellent written and verbal communication skills, with the ability to present information clearly and concisely.
• Experience working with medical writers and other scientific/medical professionals.
• Support Account leads in managing day-to-day on accounts and ensuring a positive relationship with clients and preparing proposals for new business or new ideas.
• Ensure financial follow-up and billing requests internally (including budgets recaps and flag overages to Account Directors in a timely fashion).
• Prepare shipments for clinic deliveries for special programs.

Benefits

• Ogilvy Health celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed