Account Manager - Construction Sales

Waste Management, Inc. (WM)•Edmonton, AB

10d•Hybrid

About The Position

Generates revenue growth by utilizing a consultative selling approach in the retention of current WM customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position. This is an outside sales role that is Work from home (WFH). It requires travel (client visits) across the Edmonton Area. Candidates need to be physically in the Edmonton area in order to be considered. WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Requirements

Bachelor's Degree (accredited) or in lieu of degree High School Diploma or GED (accredited) and 4 years of relevant work experience.
1 year of relevant work experience in direct business-to-business sales, and phone based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement)
Must live and work in Canada.

Nice To Haves

CRM knowledge (Salesforce)

Responsibilities

Managing business to business sales relationships
Developing detailed proposals encompassing multiple services
Researching aspects of the waste and environmental services business
Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information
Assignment management
Building trusting relationships
Providing high-impact Communication
Able to identify pertinent Local, County, State, and/or Federal government regulations
Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only
Manage prospects by developing sound marketing plans and maintaining key information in the prospect database
Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention
Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate
Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.)
Proposes customer solutions that are compliant with appropriate local, state and federal regulations
Devising sales approaches and solutions
Marshalling resources
Sales negotiation
Sales opportunity analysis