Account Manager, Commercial

CB Insights•New York, NY

13h•Remote

About The Position

The CB Insights Account Manager, Commercial is responsible for maintaining a portfolio of Accounts that include some of the world’s leading Venture Capital, Corporate Strategy, and Innovation groups. This position delicately governs customer relationships and consistently illustrates the value delivered through CB Insights' software & services. The Account Manager serves as the internal voice of the customer while working with other CB Insights’ teams to exceed customer expectations. This individual's performance is measured on specific metrics associated with customer expansion, retention, senior stakeholder mapping, and product adoption. Working on our team is unique mostly because of our amazing clients, the problems we are helping them solve, and our team's diversity. Every day our team speaks with the best and brightest people at Fortune 500 companies. Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting to emerging tech trends. Being a part of the CBI AM team means being a part of that equation. The uniqueness of the AM Team is driven by our group's diversity. You can look around and you'll find very few people with similar backgrounds. We each bring our own story, which creates a very special environment for creativity, fun, strategy, and success.

Requirements

B.S. or B.A. in business management, finance, economics or similar study.
Validated results in prior role.
At least 3-5 years of prior account management and/or customer success experience, preferably within enterprise software or SaaS.
Expertise with Excel and CRMs, preferably Salesforce.
Proficiency communicating data via Excel, Salesforce and other business intelligence tools.

Nice To Haves

Real passion for serving customers.
The ability to establish credibility with key customer decision makers & influencers.
Strong verbal/written communication & presentation skills; extraordinary listening skills.
Strong problem solving & analytical skills; formulates solutions that deliver real business value.
Familiarity with data integrations via API and Datafeed
Ability to recognize and maximize new business opportunities.
Comfort with negotiation.
Multi tasking down to a science; handling multiple accounts & assignments simultaneously.
A commitment to exceed goals that is internal, constant & self-imposed.

Responsibilities

Actively serve a portfolio of assigned mid-market accounts so that customers may achieve their positive business outcomes via CB Insights’ software & services.
Drive customer software engagement & development of power users across customer organizations on a personalized level and at scale
Implement Account Plans for assigned accounts.
Lead business development efforts to expand customer relationships.
Run the renewal process for the assigned portfolio of accounts.
Maintain communication & governance protocols across customer & CB Insights’ teams.
Effectively solve ad-hoc customer issues as needed.
Bring to bear predictive renewal analytics to identify customer expansion opportunities & churn risks.
Collaborate with Marketing to demonstrate customer communication campaigns.
Provide continuous customer feedback to CB Insights’ Product team.
Stay current & educate customers on CB Insights’ products, competitive landscape & innovation trends.
Embrace & contribute to the AM team’s standard methodologies.