Commercial Account Manager

Reachdesk•Columbia, WA

15h•Remote

About The Position

As a Commercial Account Manager at Reachdesk, you will be responsible for the retention and growth of a portfolio of existing customers. This role is commercially focused on renewals, expansion, and strategic account growth, including some prospecting within your assigned book of business. Success requires strong commercial judgment, problem-solving skills, and the ability to convert customer needs into revenue opportunities. A key aspect of the role involves helping customers maximize value from Reachdesk by proactively identifying challenges, resolving issues, and coordinating cross-functional teams to ensure positive customer outcomes. Your ultimate goal is to increase long-term customer value by understanding their business objectives, aligning them with Reachdesk's platform capabilities, and delivering measurable business results.

Requirements

5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue
Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business
Track record of creating pipeline and generating new opportunities within existing accounts
Strong commercial judgment and problem-solving ability
Proven ability to build executive-level relationships across complex organizations
Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts
Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment

Nice To Haves

Sales, SDR/BDR, or account executive experience strongly preferred
Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred

Responsibilities

Own retention, renewals, and growth across a portfolio of existing customers
Build strong, multi-threaded relationships across key stakeholders and decision-makers
Drive upsell, cross-sell, and expansion opportunities within existing accounts
Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases
Lead renewal and commercial conversations, including pricing, terms, and negotiation
Run strategic account planning and business reviews tied to customer priorities and measurable outcomes
Identify customer challenges early and work cross-functionally to solve them
Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes
Maintain strong forecasting discipline and pipeline visibility across your book of business
Represent Reachdesk with confidence and professionalism in executive-level discussions