Account Manager, Commercial

Coface•Princeton, NJ

1d•Hybrid

About The Position

The Account Manager is responsible for managing and growing a portfolio of existing and renewing clients following the onboarding process led by Sales. This role serves as the primary point of contact for clients & brokers, ensuring exceptional service delivery, strengthening client relationships, and identifying opportunities for retention and organic growth. The ideal candidate is client-focused, commercially minded, and experienced in managing complex accounts while collaborating cross-functionally to deliver value.

Requirements

Bachelor’s degree required.
At least three (3) years of account management or sales experience in the commercial insurance industry.
Proficient with Microsoft Office Applications: Outlook, Word, Excel, PPT, CRM
P&C Insurance license a plus, or ability to pass licensing course 60 days from hire date.
Team player that is adaptable to changing risk appetites or market conditions
Possesses the ability to work cohesively with customers, brokers, sales agents, peers and managerial personnel.
Solutions oriented mindset in efforts to achieving retention goals
Ability to manage multiple accounts and priorities in a fast-paced environment
High attention to detail and organizational capability
Strong negotiation and influencing skills

Responsibilities

Builds strong customer relationships through regular and proactive communication using various media and collaborative tools.
Responds swiftly and appropriately to questions and concerns from clients and their intermediaries.
Utilizes a consultative approach in determining the most effective coverage for a particular client’s need in administering pricing tools in preparation for bids.
Prices quotes with commercial and risk underwriters who will structure and decide commercial terms.
Communicates client needs and demands to Coface.
Delivers critical data to the client; translating key information into client needs.
Acts as a central point of contact for the client and/or its intermediaries.
Owns the renewal process for assigned client portfolio, including preparation, negotiation, and execution.
Demonstrates all Coface offerings to existing clients to determine those solutions best suited for their needs.
Develops and executes cross-selling strategies to Coface’s existing clients
Works proactively on renewals and addresses any potential risks/vulnerabilities in advance.
Identifies weaknesses in the portfolio and comes up with solutions while ensuring client retention.
Collaborates to ensure timely renewal of policies, confirms all contractual documentation and full compliance with company rules and external regulators.
Identifies opportunities to grow business with existing clients.
Coordinates with supporting staff members to ensure consistent service
Collaborates with sales team to reach prospective clients
Services multiple clients concurrently, often meeting deadlines
Documentation of client interactions in efforts to identify needs
Establishes and ensures credibility with clients by clearly articulating detailed current market conditions, and aligns with the Coface value proposition vs our competitors.
Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Develops, maintains and levers strong relationships with intermediaries in order to increase the client retention.