Account Manager, Commercial Mortgages Servicing

Nesto Group(e) • Vancouver, BC

6d • CA$85,000 - CA$100,000 • Hybrid

About The Position

CMLS Financial is seeking an Account Manager for their Commercial Mortgages Servicing team. This hybrid role, open to candidates in Vancouver, BC, Toronto, ON, or Montreal, QC, requires 3 days per week in the office. The Commercial Servicing team manages a large commercial mortgage portfolio, and this role is crucial for supporting account management and annual review work to ensure the portfolio's performance. The position involves credit analysis and stakeholder management, contributing to the credit work that underpins the company's post-funding operations.

Requirements

• At least 3+ years of hands-on experience in commercial mortgage credit analysis, servicing, or post-funding account management.
• Strong foundation in financial statement analysis, including the ability to review and interpret rent rolls, operating statements, and borrower reporting packages with high attention to detail.
• Knowledge of income-producing commercial real estate across the four main asset classes: multi-family, industrial, office, and retail.
• Familiarity with mortgage law, loan agreements, and security agreements, with the ability to articulate challenges and solutions in real estate loan terms and conditions.
• Excellent written and verbal communication skills, with demonstrated ability to manage relationships across borrowers, investors, lawyers, and consultants.
• Resourceful and solutions-oriented, with the ability to develop action plans that, wherever possible, represent a positive outcome for both CMLS and the borrower.
• Proven ability to prioritize and manage multiple deadlines with a high degree of autonomy and minimal day-to-day supervision.
• Intermediate to advanced proficiency in Microsoft Office, particularly Excel.

Nice To Haves

• Experience underwriting, administering, or reviewing multi-family CMHC-insured loans, including loan review, workout, and default management.
• CPA designation or undergraduate degree in finance, economics, accounting, business administration, or urban land development.
• French language proficiency (English-only candidates are warmly encouraged to apply).

Responsibilities

• Conduct annual loan reviews across CMHC-insured and CMBS commercial mortgage portfolios, analyzing borrower financial reporting packages including rent rolls, operating statements, property budgets, and annual financial statements to assess credit risk and ensure ongoing compliance.
• Prepare concise written credit assessments and recommendations that identify emerging risks, material variances, and recommended servicing or asset management actions.
• Interface directly with borrowers, investors, lawyers, and consultants to manage loan issues such as insurance claim settlements, mortgage assumptions, escrow releases, and satisfaction of loan undertakings.
• Review and interpret loan documentation to ensure compliance with contractual and regulatory requirements and mortgage underwriting best practices.
• Coordinate multiple parties across each transaction, keeping workflows organized and on track in a fast-moving environment.
• Monitor the watch list and administer early arrears cases, escalating appropriately and contributing to business case preparation and credit recommendations.
• Contribute to the evolution of the team's processes as the servicing function continues to develop.

Benefits

• Comprehensive Health Coverage: Top-tier extended health, dental, and vision coverage, featuring 100% drug coverage.
• Health & Wellness Spending Account: A $1,500 combined annual flex fund for things like gym memberships or extra medical needs.
• Generous Paid Time Off: 4 weeks of vacation plus 8 personal floater days.
• Retirement Savings: Access to a group RRSP/DPSP plan featuring competitive company-matching contributions.
• Telemedicine Services: Access via Dialogue and coverage for licensed practitioner services.
• Family Support: Robust Maternity and Parental Leave Top-Up programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree