Account Manager (Commercial Mid-Market)

TELUS•Toronto, ON

6d•Hybrid

About The Position

Join TELUS Business Solutions in providing services to medium and large-sized organizations. TELUS is seeking skilled sales professionals driven by a commitment to surpassing customer expectations and revenue goals. As a sales professional at TELUS, you will take on a challenging and consultative role that offers a balance of autonomy and collaboration. As an Account Manager, your primary objective is to enhance TELUS' presence in the Commercial market by delivering innovative technology solutions that align with the client's core business objectives. In this role, you will focus on addressing and exploring a wide range of services, including MPLS, business internet, security, SaaS & IaaS, unified cloud communication, mobility, and IoT (Internet of Things). By leveraging these solutions, you will help clients optimize their business strategies and achieve their desired outcomes. This will be supported by TELUS' internal subject matter experts, coaches, training resources and collaborative partnerships with external associates.

Requirements

Approximately 5 years of experience in direct sales, utilizing formal sales methodologies
Knowledge of the broader telco and emerging technology marketplace
Experience in complex solution environments
Demonstrate business and technical acumen, effectively by identifying and communicating financially sound TELUS solutions while leveraging your understanding of technologies, products, services, and resources
Proven track record of fostering strong, trust-based relationships that align with TELUS' value proposition
Strong customer understanding and responsiveness, with analytical skills to prioritize and make fact-based decisions
Skilled at negotiating mutually satisfactory resolutions
Possess a valid driver's license
Willing to travel as required

Responsibilities

Own customer relationships, territories and account strategies
Grow/maintain revenue and develop new business opportunities in existing or new commercial customers
Champion TELUS within customer organizations while advocating internally for them
Partner with an interdependent account team of specialty sales and technical pre-sales, and draw in executive leaders as needed
Demonstrate key sales competencies such as Business Acumen, Critical Thinking, Customer Focus, Grit (Energy and Drive), and Teamwork/Collaboration
Prepare professional proposals targeted to the key decision makers (usually senior managers or C-Suite) that clearly communicate TELUS’ first in-class solutions and value proposition to the customers' business problem
Negotiate contracts, initiating orders and pursuing new business with grit, energy, and determination
Provide feedback to marketing and sales regarding potential challenges in our business, opportunities, and competitive insights
Effectively create, manage and close a funnel of opportunities and sales operations utilizing the power of SalesForce

Benefits

Opportunity to obtain certifications for: Sales Academy (3 levels) - Foundational, Practitioner, and Mastery
Vendor certifications such as AWS, Microsoft and others in the fields of AI and Cloud
Visibility with TELUS’ senior leadership teams in support of our largest customers in Canada
A key role in transforming TELUS’ Enterprise strategy with key clients
The opportunity to work and collaborate with a passionate team driven by the desire to deliver a best-in-class client experience
Optional stock purchase plan
Dedication to a diverse and inclusive team culture with loads of career development opportunities
Flexible Total Rewards benefit plan with many innovative options and programs including a Direct Contribution Pension
Flexible work styles
Flexible workplace culture, allowing team members to have the freedom to work remotely or in the office according to their preferences and job requirements
Actively promotes gender diversity and equality in the workplace