Account Manager, Mid-Market

monday.com•New York, NY

1d•Hybrid

About The Position

We’re looking for a highly driven Mid-Market Account Manager to own and grow a portfolio of customers by combining strong outbound prospecting, strategic account management, and consultative selling. This role is ideal for someone who thrives in a fast-paced SaaS environment, is proactive in building pipeline, and is passionate about helping customers unlock value - especially through AI-powered solutions.

Requirements

3+ years of experience in B2B SaaS sales or account management
Proven ability to self-source pipeline and manage a full sales cycle within existing accounts
Strong outbound discipline and consistent activity levels
Experience driving expansion within a customer base; experience managing renewals is a plus.
Excellent executive communication and stakeholder management skills
Demonstrated ability to prioritize accounts using data and insights
Experience working cross-functionally to close complex deals
Comfortable delivering product demos and leading consultative sales conversations
High level of curiosity, ownership, and problem-solving ability

Responsibilities

Drive pipeline through proactive outbound efforts and self-sourced meetings from target accounts.
Maintain high activity with structured outreach and recurring customer engagement.
Own renewals to ensure high retention while identifying and mitigating risk early.
Create expansion opportunities through new products, services, and AI-driven capabilities.
Build strong relationships with decision-makers and lead strategic conversations with executive presence.
Position the platform as a core AI work solution that drives measurable business outcomes.
Develop and execute account plans based on product usage, customer goals, and propensity to buy.
Prioritize accounts to maximize impact and maintain disciplined pipeline management.
Partner with sales support and internal teams to progress deals and drive outcomes.
Coordinate stakeholders for complex deals, ensuring alignment across functions.
Tailor demos and presentations to customer needs.
Lead discovery with curiosity and articulate the future-state vision and business impact of the solution.