Account Manager - Commercial Lines

Hub International Insurance•Chicago, IL

14d•Onsite

About The Position

HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community. HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions. The Account Manager (Select Middle Market) will support Producers and/or AEs in obtaining, maintaining, and expanding business. The Account Manager may also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.

Requirements

At least 3 years of experience and demonstrated proficiency in an insurance Account Management role in required P&C lines.
Excellent oral and written English communications skills.
Superior customer service and problem-solving skills.
Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
Ability to work in a team environment.
High level attention to detail is essential.
Ability to work a regular, full-time work schedule at HUB’s facility(s) and ability to travel on business when required.
Currently licensed in good standing in required lines and states.
Current with all necessary CE credits in required lines and states.

Nice To Haves

Brokerage experience is preferred.
Experience managing accounts $5K-$30K in revenue is preferred.
Advanced professional designation highly desirable (e.g., AAI, ARM, CIC).

Responsibilities

Manages a book of business generally in excess of $700,000 in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes Sales Executives, Producers, Sr. Account Managers, Associate Account Managers, and Account Coordinators.
Ensure accurate maintenance of client information in EPIC
Accountable to administrative tasks including, but not limited to: Annual Stewardship Reports, Renewal Process- from pre-renewal to proposal preparation to binding of coverages, Loss Summary reviews, Account System Maintenance, Billing questions, Marketing lines of coverage as needed, Special projects and all other duties, as assigned
Review carrier quotes and negotiate coverage items & pricing
Develop coverage comparisons to be used in proposals
Responsible for full account life cycle including the renewal process, quoting, proposal, binding and policy distribution