Account Manager - Commercial Lines- Middle Market
About The Position
Legacy Risk Solutions is seeking a skilled and motivated Commercial Lines Account Manager to join our PointeNorth Insurance Division. We are a full-service independent insurance agency looking for a detail-oriented, customer-focused professional to support our Insurance Producers in the sales and service of Middle Market Commercial Lines accounts (premium volume above $25k). In this role, you will manage new business implementation, renewals, and ongoing account service while building a strong understanding of each client’s coverage needs. You’ll navigate carrier rating programs and underwriting guidelines, and play a key role in marketing, placing, and servicing both new and renewal business. Success in this role requires delivering timely, accurate, and high-quality service to clients and internal partners. This is a hybrid position offering both in-office and remote flexibility.
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred
- Active Property & Casualty Insurance License
- Minimum of 4 years of insurance industry experience
- Experience with Applied Epic agency management system required
- Proficiency in Microsoft Office (Word, Excel, Office 365)
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Excellent written and verbal communication skills
- Self-motivated with a strong sense of ownership and accountability
- Detail-oriented with a commitment to accuracy
- Collaborative mindset with a focus on teamwork and continuous improvement
Responsibilities
- Lead and manage the renewal process, including collaboration and meetings with producers
- Serve as a primary point of contact for client communication via phone and email
- Oversee billing and collections for agency-billed (AB) policies in partnership with producers
- Manage policy binding for renewals (unless directed to the centralized marketing team)
- Prepare and submit applications for marketing to carriers
- Handle endorsements and premium-bearing policy changes with carriers and clients
- Coordinate and respond to non-renewals alongside producers and clients
- Organize master certificates and ensure all endorsements are properly attached
- Collect Loss Pick Reports (LPRs) from clients
- Manage premium audits and communicate significant audit changes
- Maintain accurate documentation and file organization within ImageRight
- Review policy checklists and coordinate updates with the Account Service Manager (ASM)
- Perform additional duties and responsibilities as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
