Client Manager - Commercial Lines Middle Market

Ironside Insurance Group • Boston, MA

3d • Hybrid

About The Position

Ironside is looking for an experienced Commercial Lines Account Manager to support a growing book of Mid-Market commercial clients. This role is ideal for someone who knows commercial insurance, takes pride in clean service work, and wants to be part of a fast-moving agency with a strong reputation and a great culture. The ideal candidate will be organized, responsive, detail-oriented, and confident enough to own your work. We move quickly and value people who bring solutions, communicate clearly, and care about doing things the right way. This opportunity is hybrid. Candidate must be based in Massachusetts to attend client meetings as needed.

Requirements

• At least two years direct experience as a middle market commercial lines account manager in an independent agency environment.
• Property & Casualty license required
• Strong knowledge of property, general liability, commercial auto, umbrella/excess, workers compensation, and related coverages.
• Ability to manage competing deadlines without letting details slip.
• Clear communication skills and a client-first mindset

Nice To Haves

• Experience supporting larger or more complex commercial accounts preferred.
• Experience with real estate, construction, advanced industries, life science and non-profits is a plus.

Responsibilities

• Manage day-to-day service for an assigned commercial book, including client questions, policy changes, certificates, endorsements, audits, billing issues, and general account support.
• Coordinate renewal workflows by gathering updated information, preparing applications, reviewing renewal terms, tracking timelines, and keeping producers and clients informed.
• Review policies, endorsements, proposals, binders, applications, and carrier documents for accuracy.
• Support remarketing efforts by organizing submissions, exposure data, carrier correspondence, and proposal information.
• Communicate directly with clients, carriers, producers, and internal team members in a professional and helpful way.
• Maintain accurate documentation in the agency management system and help improve workflows as the agency continues to scale.

Benefits

• Competitive compensation package
• Base salary
• Performance-based increases and bonus opportunities
• 401k with up to a 4% company match (after 90 days)
• Comprehensive health, dental and vision benefits with company contributions for both employees and their dependents
• Group life insurance, short and long-term disability as well as accidental death insurance fully paid by Ironside
• Generous flexible time off plan as well as paid holidays
• Parental leave
• 100% remote work environment, providing necessary equipment to help create your ideal workspace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed