Account Manager - Commercial Lines
About The Position
This role involves managing an assigned book of business, focusing on account retention and supporting new business acquisition. The Account Manager will coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy in all transactions. The position is fully remote for residents in EST or CST time zones, supporting the Columbia, SC region with a focus on General and Contractor accounts. Note that individuals within a 50-mile radius of a branch may be required to work onsite in a hybrid capacity. A dedicated, distraction-free workspace is required for remote work, and remote work is not a substitute for personal care responsibilities during working hours.
Requirements
- 5+ years of account management experience, or 7+ years in the insurance industry
- Thorough knowledge of insurance brokerage and client needs
- Required active property & casualty licensing
- Strong analytical, problem-solving, and decision-making skills
- Exceptional customer service, communication, multitasking, and organizational skills
- Proficiency in MS Office (Outlook, Word, Excel)
- High School Diploma (or equivalent)
Nice To Haves
- Professional designation (CIC or equivalent) preferred
Responsibilities
- Maintain technical competence and industry expertise.
- Direct daily activities of the account management team.
- Handle customer service requests, policy administration, billing, claims, and coverage analysis.
- Manage policy expirations and renewals.
- Conduct client research, prepare submissions, negotiate coverages, and present proposals.
- Monitor accounts receivable reports and take action on delinquent accounts, collecting outstanding balances.
- Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
- Monitor and maintain activity/suspense to ensure timely completion.
- Maintain frequent, transparent communication with the account team regarding workload status and any issues.
- Deliver excellent service, proactively anticipate needs, and respond quickly to service requests.
- Stay updated on company policies and procedures.
- Seek and adopt best practices to improve individual and team performance.
- Demonstrate integrity and leadership.
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401K with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
