Account Manager-Commercial Insurance

Sihle Insurance Group Inc•Altamonte Springs, FL

4h•Hybrid

About The Position

Join Our Team at Sihle Insurance Group as an Account Manager in Commercial Insurance! Are you ready to make an impact at a leading insurance agency that values innovation, growth, and delivering exceptional results for clients? At Sihle Insurance Group, we are dedicated to providing exceptional service and personalized insurance solutions that meet the unique needs of our clients. With over 51 years of experience in the industry and office locations spread throughout Florida, we’ve earned a reputation for excellence and integrity. As a business that is fully committed to remaining a family-owned and community-focused business, we pride ourselves on fostering a positive and supportive work environment, where every team member can thrive. We’re looking for an experienced Commercial Lines Account Manager to join our team! If you're a strategic thinker with a focus on customer service and business growth, this is your chance to play a key role in driving client satisfaction and expanding our portfolio. We welcome applicants based in Florida - office locations include Tampa, Clearwater, Melbourne, Vero Beach, and Lakeland. Remote work options may be considered for exceptionally qualified candidates who do not reside near one of our office locations.

Requirements

High school diploma required; bachelor’s degree preferred.
Active 2-20 Florida Property and Casualty license.
Minimum of 2 years’ experience managing a retail book of business; 5+ years insurance industry experience.
Professional verbal and written communication skills.
Proven ability to manage multiple accounts with strong attention to detail.
In-depth knowledge of insurance products, markets, rating, and underwriting procedures.
Proficiency in computer programs, including Word, Excel, and Outlook, and Applied Epic.
Team player who thrives in a fast-paced environment.

Nice To Haves

Applied Epic experience is a plus.

Responsibilities

Manage and foster relationships with agency clients, carriers, and producers while ensuring high levels of satisfaction and retention.
Provide expert advice to clients on insurance options and risk management strategies.
Handle client inquiries, resolve issues, and ensure seamless communication throughout the account lifecycle.
Process AOR/BOR letters, review policy audits and manage complex audit disputes, prepare pre-renewal summaries and manage policy renewals, gather underwriting data and present risks to markets, create proposals and presentations, and renew COI/EOP templates.
Monitor aged receivables.
Provide ongoing, timely and responsive support to clients.
Perform additional responsibilities as assigned by Supervisor or Management