Account Manager, Commercial Insurance

FNIC•Omaha, NE

10h•Hybrid

About The Position

This role is fast-paced, relationship-driven, and full of opportunities to solve real problems for real people. Our Account Managers thrive on challenge, enjoy building trusted client partnerships, and are always expanding their insurance expertise. We’re currently looking for a Commercial Insurance Account Manager who will collaborate closely with producers and carriers to deliver exceptional service and long-term value to our clients.

Requirements

Valid Driver's License
High school diploma or equivalent
An active Resident Property and Casualty Agent's license
Strong verbal and written communication skills, with the ability to clearly convey complex information
Excellent organizational, prioritization, and decision-making skills
Proficiency with Microsoft Office tools (Outlook, Word, Excel, Teams) and agency management systems; Applied Epic experience is a plus
Three (3) or more years of Commercial lines insurance experience

Nice To Haves

A demonstrated commitment to ongoing professional development, including pursuit of advanced insurance education

Responsibilities

Independently manage day-to-day service responsibilities for a commercial book of business, with a focus on accounts generating $3,000+ in revenue
Partner with producers to develop, coordinate, and support service plans for key accounts
Deliver exceptional ongoing service by preparing proposals, issuing certificates and auto ID cards, processing endorsements, audits, binders, and keeping all account tasks current
Ensure timely invoicing of all premium-bearing transactions
Review policies upon receipt to ensure accuracy and adherence to agency standards
Respond promptly and professionally to client questions and service requests
Review client contracts and recommend coverage modifications to producers, clients, and carriers as needed to meet contractual requirements
Communicate clearly and consistently with producers, clients, carriers, and internal team members
Maintain complete and accurate electronic account files while fully utilizing the agency management system
Effectively prioritize workload to meet deadlines and service expectations, seeking support when needed
Support producers in identifying and eliminating coverage gaps to reduce E&O exposure
Participate in quality reviews and comply with agency quality and compliance programs
Build and maintain strong relationships with clients to support retention and growth
Develop and sustain productive partnerships with insurance carrier representatives
Handle highly sensitive information with discretion and confidentiality, including Protected Health Information (PHI)
Continuously build technical knowledge through training, publications, seminars, and industry resources
Maintain regular, reliable attendance and contribute positively to the team
Support special projects and other responsibilities as assigned