Account Manager – Commercial HVAC Services
About The Position
PremiStar is seeking an experienced Account Manager to join our growing team in Canton, OH. In this role, you'll manage and grow relationships with existing commercial customers while identifying opportunities to expand recurring service agreements, equipment replacements, and additional mechanical services. You'll serve as a trusted advisor, helping customers maximize the performance of their HVAC systems while driving long-term customer satisfaction and revenue growth. If you're passionate about building relationships, solving customer challenges, and growing commercial accounts, this is an outstanding opportunity to join an industry leader.
Requirements
- 3+ years of experience in commercial HVAC service sales, account management, facilities management, or mechanical contracting.
- Experience selling commercial HVAC service agreements, repairs, retrofits, or equipment replacement projects.
- Strong understanding of commercial HVAC systems, building automation systems (BAS), controls, and mechanical equipment.
- Experience preparing service proposals and maintenance agreements.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Strong organizational skills with the ability to manage multiple customer accounts.
- Proficiency with Microsoft Office.
- Valid driver's license with a clean driving record.
Nice To Haves
- Ability to read mechanical drawings and construction documents is a plus.
- Experience using Microsoft Dynamics 365 or similar CRM software is preferred.
- Bachelor's degree in Business, Marketing, Engineering, Construction Management, or a related field is preferred but not required.
Responsibilities
- Build and maintain strong relationships with commercial and industrial customers.
- Serve as the primary point of contact for customer service and account management.
- Grow existing accounts by identifying opportunities for preventive maintenance agreements, repairs, equipment replacements, controls, plumbing services, and other mechanical solutions.
- Renew maintenance agreements and negotiate contract extensions.
- Identify equipment replacement opportunities by evaluating equipment condition, repair history, and lifecycle costs.
- Prepare service proposals, maintenance agreements, repair quotations, and budget pricing.
- Review technician reports and communicate recommendations to customers.
- Coordinate with service managers, dispatchers, technicians, estimators, and operations teams to ensure projects are completed successfully.
- Respond to customer RFPs and develop customized service solutions.
- Maintain accurate CRM records, forecasts, and account activity.
- Resolve customer concerns while delivering an exceptional customer experience.
- Represent PremiStar with professionalism, integrity, and a commitment to safety.
Benefits
- Commission and performance bonus opportunities
- Company vehicle or vehicle allowance
- Company cell phone
- Company laptop
- Medical, dental, and vision insurance
- 401(k) with company match
- Company-paid life insurance
- Paid time off and company holidays
- Professional development and ongoing sales training
- Career advancement opportunities throughout the PremiStar family of companies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
