HVAC Account Manager

Brooks Building Solutions•Florida, FL

2d•Hybrid

About The Position

HVAC Account Manager | Grow Relationships. Expand Accounts. Become a Trusted Advisor. At Brooks Building Solutions, we're looking for a relationship-focused professional who thrives on building trust, creating long-term partnerships, and helping customers solve complex facility challenges. As an HVAC Account Manager, you will serve as the primary point of contact for existing and prospective customers, helping them improve the performance, reliability, and efficiency of their buildings. Success in this role comes from cultivating customer relationships, identifying opportunities for growth, and coordinating internal technical experts to deliver outstanding solutions and service. This is not a transactional sales role. We are seeking a professional with a harvester mentality who enjoys developing strong customer relationships, expanding account value, generating referrals, and uncovering opportunities through exceptional service and trusted advisor relationships. Whether your background is in HVAC, facilities services, building automation, construction services, industrial sales, staffing, or another consultative B2B environment, we are looking for candidates who excel at building relationships and have the technical aptitude to learn our industry.

Requirements

Proven success in account management, business development, customer success, or consultative B2B sales.
Strong relationship-building, networking, and customer engagement skills.
A harvester mentality with a passion for cultivating long-term customer partnerships, identifying growth opportunities, and expanding account value over time.
Demonstrated ability to build trust, create loyalty, and generate repeat business through exceptional service and follow-through.
Excellent communication and presentation skills with the ability to understand customer challenges and connect them with practical solutions.
Ability to coordinate multiple stakeholders and internal resources to deliver outstanding customer outcomes.
Strong organizational, project coordination, and follow-through skills.
Curiosity and technical aptitude to learn commercial HVAC, facility systems, and energy solutions.
Ability to work independently while collaborating effectively with estimators, technicians, project managers, service leaders, and other operational teams.

Nice To Haves

Experience in HVAC, facilities services, building automation, construction services, industrial sales, energy services, property services, or other technical B2B environments is preferred, but not required.

Responsibilities

Growing and strengthening relationships with commercial building owners, facility managers, and property managers.
Expanding existing customer accounts through exceptional service, strategic account planning, and solution-based selling.
Identifying service, retrofit, replacement, and building improvement opportunities.
Generating new business through networking, referrals, customer engagement, and relationship development.
Collaborating with estimators, technicians, project managers, and operational teams to develop customer solutions.
Becoming a trusted advisor who helps customers maximize the value, efficiency, and reliability of their facilities.
Conduct customer site visits, presentations, and proposal reviews.
Partner with estimators, project managers, technicians, and operations teams to ensure successful project execution.
Maintain sales activity, forecasts, and customer information within CRM systems.
Represent Brooks at industry and community networking events.