Account Manager / Collection Specialist

RNR Tire Express and Custom Wheels•Van Buren, AR

3d•Onsite

About The Position

The Account Manager is responsible for contacting all customers whose Rental Agreements have expired and working with them to maintain the account. While this position involves significant telephone collection activity, it is more of a sales role than a collections job. The primary focus is to re-sell the Rental Agreement and educate the customer, rather than solely collecting money. This role offers a great opportunity with competitive pay and benefits.

Requirements

Valid State Driver License with a clean driving history.
Prior experience as a sales agent, rental agent, account executive, account manager, account collection, rent to own, or automotive sales is important for success in this job.
Must pass a drug screen and background check.

Nice To Haves

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales.

Responsibilities

Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem.
Conduct account management with diligence, urgency, impartiality, and consistency.
Contact references on all accounts that do not return calls.
Mail letters according to the mail program.
Recognize and create opportunities to renew customer agreements.
Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
Handle field collections and de-installations.
Potentially visit customer residences to discuss accounts or pick up merchandise, as per company policy or customer request.