Account Manager (Client Strategist)- M3 Group

MSUFCU • Lansing, MI

8d • Hybrid

About The Position

M3 Group is a fully integrated, digitally focused, strategically driven branding and marketing agency. As a subsidiary of the Reseda Group, we assist clients in understanding their target markets, prioritizing efforts, and developing engaging content. We offer services ranging from ad creative to integrated marketing campaigns, and help with marketing strategy and implementation. Our Client Strategists manage multiple client accounts, maintain knowledge of M3 Group's offerings, develop strategic plans, manage client relationships, identify new business opportunities, and coordinate with internal teams. Senior Client Strategists also support colleagues by addressing inquiries, reinforcing processes, and assisting in client meetings.

Requirements

• B.A. in advertising, marketing or business-related field; or equivalent work experience.
• Minimum of two to three years of account management experience.
• Strong interpersonal skills.
• Detail oriented and organized.
• Creative problem-solving skills.
• Excellent oral and written communication skills.
• Excellent customer service and client/account retention skills.
• Ability to manage multiple projects, prioritize and meet deadlines.
• Proficient in all Microsoft Office applications.

Responsibilities

• Work directly in a pod team (content strategy and graphic design) to ensure clients receive projects on time and within budget to achieve goals and objectives.
• Coordinate deadlines with internal teams and monitor milestones are being met.
• Provide regular updates to management on status of client projects.
• Maintain a thorough knowledge of M3 Group’s business offerings.
• Identifies upselling or cross-selling opportunities.
• Crafts compelling proposals to grow existing accounts and introduce new services.
• Strategize and be proactive in meeting client needs by suggesting additional support.
• Maintain schedules, track time and communicate regularly with clients and colleagues.
• Builds strong, trusted relationships with clients.
• Perform other duties as assigned.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 19.5 days of PTO within your first year
• 8 Paid Holidays
• 401(k) with a company match
• Up to 6 Weeks of Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree