Sr. Account Strategist, Client Growth
About The Position
Br8kthru is looking for an Account Strategist who can operate as a trusted advisor, client thought partner, and commercial leader within our account team. This role owns a portfolio of client relationships and is accountable for retention, account health, and thoughtful revenue growth. The right person brings a strong mix of digital marketing fluency, business acumen, curiosity, and competitive drive. They do not wait for clients to ask what is next — they identify opportunities, challenge assumptions, shape recommendations, and help turn smart ideas into scoped, paid work. This is not pressure-based sales. It is proactive client leadership.
Requirements
- 4+ years of experience in account strategy, client growth, account management, client success, or consultative B2B sales — ideally in a marketing services, agency, consulting, martech, SaaS, or B2B environment
- Demonstrated track record of growing and retaining client accounts
- Experience initiating and leading revenue-generating conversations with senior stakeholders
- Strong business acumen and ability to connect marketing activity to client goals, revenue, retention, and growth
- Strong written and verbal communication skills
- Familiarity with CRM tools (Pipedrive experience a plus)
- Strong understanding of digital marketing disciplines and how they work together
Nice To Haves
- Pipedrive experience
Responsibilities
- Manage and grow a portfolio of client accounts, with mature portfolio responsibility expected to reach $750K+ in annual billable revenue
- Support portfolio-level revenue growth through renewals, strategic expansion opportunities, pilots, retainers, SOWs, and change orders
- Identify, initiate, and advance expansion opportunities — growth conversations should be strategist-led, not only client-initiated
- Maintain an active pipeline of strategic recommendations and qualified account opportunities across your portfolio
- Protect scope and profitability by identifying when new requests require revised priorities, additional budget, or a new SOW
- Partner with leadership and delivery teams to turn client needs into clear recommendations, next steps, and paid work
- Retain 85–100% of your client portfolio year-over-year
- Maintain a monthly account health score of 90%+ across satisfaction and communication dimensions
- Build retention through trusted advisory relationships and proactive strategy — not accommodation or avoidance
- Develop and maintain a current strategic roadmap or account plan for every client in your portfolio
- Use curiosity and business context to uncover the deeper problem behind the request
- Help clients make better decisions by connecting digital marketing recommendations to business priorities
- Bring ideas, trends, insights, and recommendations to clients before they ask — anticipating needs rather than reacting to them
- Lead strategic conversations around opportunity, scope, budget, and performance with empathy and confidence
- Achieve meaningful client adoption of your strategic recommendations
- Partner closely with Client Experience Managers (CEMs) to ensure seamless project execution
- Deliver complete, high-quality briefs, SOWs, and kickoff prep that meet the Br8kthru MSS standard
- Contribute to team knowledge by sharing new marketing trends and insights monthly
Benefits
- Base salary plus performance-based compensation tied to portfolio revenue growth, retention, and account health outcomes
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
