Account Manager (Client Strategist)- M3 Group

MSU Federal Credit Union • Lansing, MI

8d • Hybrid

About The Position

M3 Group is a fully integrated, digitally focused, strategically driven branding and marketing agency located in Lansing, MI. M3 group is a subsidiary of the Reseda Group, a wholly owned credit union service organization (CUSO) of Michigan State University Federal Credit Union. We help our clients understand their target markets, prioritize efforts, and develop engaging, visually compelling content that connects. We can help with everything from breakthrough ad creative to full-scale integrated marketing campaigns. Our Client Strategists are responsible for managing multiple client accounts. Their responsibilities include maintaining a thorough knowledge of M3 Group’s business and offerings, developing and implementing strategic plans to support and grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations. Our Senior Client Strategists at M3 Group bolster their colleagues in client strategy by tackling inquiries, reinforcing processes, and assisting in client meetings as necessary. Leveraging years of project management expertise, they provide solutions to challenges faced by fellow Client Strategists.

Requirements

• B.A. in advertising, marketing or business-related field; or equivalent work experience.
• Minimum of two to three years of account management experience.
• Strong interpersonal skills.
• Detail oriented and organized.
• Creative problem-solving skills.
• Excellent oral and written communication skills.
• Excellent customer service and client/account retention skills.
• Ability to manage multiple projects, prioritize and meet deadlines.
• Proficient in all Microsoft Office applications

Responsibilities

• Manage multiple client accounts.
• Maintain a thorough knowledge of M3 Group’s business and offerings.
• Develop and implement strategic plans to support and grow accounts.
• Manage and strengthen client relationships.
• Identify new business opportunities.
• Coordinate with internal teams to deliver on client expectations.
• Work directly in a pod team (content strategy and graphic design) to ensure clients receive projects on time and within budget to achieve goals and objectives.
• Coordinate deadlines with internal teams and monitor milestones are being met.
• Provide regular updates to management on status of client projects.
• Identify upselling or cross-selling opportunities.
• Craft compelling proposals to grow existing accounts and introduce new services.
• Strategize and be proactive in meeting client needs by suggesting additional support.
• Maintain schedules, track time and communicate regularly with clients and colleagues.
• Build strong, trusted relationships with clients.
• Perform other duties as assigned.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 19.5 days of PTO within your first year
• 8 Paid Holidays
• 401(k) with a company match
• Up to 6 Weeks of Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree