Account Manager, Client Engagement & Adoption

Altus Group•Atlanta, GA

1d•$80,000 - $95,000•Remote

About The Position

Reporting to the Mid-Market Account Management Leader, we are hiring an Account Manager, Client Engagement & Adoption to join our growing Mid-Market team. In this role, you will manage a portfolio of approximately 150 existing commercial real estate (CRE) client accounts, acting as the primary point of contact for client engagement, adoption, retention, and growth. This is a highly client-facing, sales-adjacent account management role where success is driven by strong relationship management, disciplined execution, and proactive client engagement. You will work in a two-to-one model with Sales Executives, supporting shared bookings targets while taking primary ownership of gross retention (GRR) outcomes. This role is best suited for someone who is hungry, coachable, and comfortable working in a fast-paced, evolving environment where accountability and adaptability are critical. This is a remote-first role based in the United States (Eastern or Central Time Zone preferred), supporting Northeast U.S. territories. Occasional travel (25% or less) is required for client engagement, meetings, and events.

Requirements

2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment, with a track record of managing client relationships and driving outcomes.
Understand how to balance client relationship building with retention, expansion, and revenue accountability.
High level of curiosity, energy, and accountability. You are proactive, receptive to feedback, and effective in environments that are fast-paced, evolving, and performance-driven.
Comfortable engaging with clients at multiple levels and can build trust quickly through clear, professional, and consistent communication.
Comfortable working in a dynamic environment with shifting priorities, while maintaining structure, discipline, and execution quality.
Experience with CRM tools (e.g., Salesforce) is beneficial, particularly in high-volume account environments.
Exposure to commercial real estate, financial services, or SaaS environments is an asset but not required.
Strong sales or SDR experience is highly valued.

Nice To Haves

CRE or SaaS exposure.

Responsibilities

Own and manage a portfolio of existing clients. You will manage approximately 150 CRE client accounts, serving as the primary point of contact for engagement, relationship management, and account coordination. These are existing customers only, with no net-new sales responsibility.
Drive adoption and client value realization. You will ensure clients are effectively using Altus solutions by leading onboarding support, product education, usage monitoring, and ongoing engagement. Your focus will be helping clients embed Altus tools into their daily workflows.
Build strong client relationships and trust. You will develop relationships with asset managers, operators, analysts, and senior stakeholders through regular check-ins, business reviews, and proactive engagement.
Support retention and expansion outcomes. You will identify upsell and cross-sell opportunities in partnership with Sales Executives and contribute to shared bookings targets while owning primary accountability for gross retention performance.
Act as the escalation and coordination point. You will coordinate with internal teams (Product, Support, Advisory, and Sales) to resolve client issues quickly and ensure a seamless customer experience.
Leverage data to drive account health. You will use CRM and customer success tools to track engagement, monitor account health, and identify risks or opportunities across your portfolio.
Operate in a high-accountability, high-collaboration model. You will work closely with Sales partners in a 2:1 structure, balancing shared commercial goals with individual performance expectations in a team-oriented environment.