Account Manager - Business Development

Perennials & Sutherland • Dallas, TX

7d • Hybrid

About The Position

The Account Manager serves as the primary point of contact and business partner for Perennials and Sutherland wholesale clients. This position is responsible for developing and maintaining strong, long-term client relationships while delivering an exceptional level of service throughout the customer experience. The Account Manager acts as a trusted advisor, product and process subject matter expert, and trainer for assigned accounts. The role works cross-functionally with Sales, Operations, Demand & Supply Planning, Product Development, Marketing, and other internal teams to ensure client needs are understood, communicated, and successfully executed. The successful candidate will combine strong relationship-management skills with commercial awareness, product knowledge, problem-solving ability, and a commitment to providing a highly responsive and elevated client experience. Travel to client locations, meetings, trainings, industry events, and other business activities is required.

Requirements

• Bachelor’s Degree, or equivalent with 5+ years of relevant experience in account management
• Must have strong written and verbal communication skills as well as analytical, organizational and presentation skills
• Must be computer proficient including Microsoft Word, Excel and PowerPoint
• Self-starter with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment
• Flexibility & responsiveness, graciousness & professionalism

Responsibilities

• Develop, manage, and strengthen relationships with assigned wholesale accounts, serving as the primary point of contact for day-to-day business needs.
• Build a deep understanding of each client's business, market, product needs, priorities, and growth opportunities in order to provide proactive and strategic account support.
• Serve as a trusted business partner and subject matter expert by demonstrating strong knowledge of David Sutherland products, programs, processes, capabilities, and services.
• Deliver a consistently high level of customer service by responding promptly and professionally to client inquiries, requests, concerns, and business needs.
• Proactively identify client issues, coordinate appropriate internal resources, and drive timely resolution while keeping clients informed throughout the process.
• Partner with clients to identify opportunities to grow the business, expand product knowledge and engagement, and strengthen the overall relationship.
• Build and maintain strong cross-functional relationships with internal partners, including Sales, Operations, Demand & Supply Planning, Product Development, Marketing, Finance, and Client Experience.
• Serve as the voice of the customer internally, communicating client needs, market feedback, opportunities, concerns, and emerging trends to appropriate stakeholders.
• Coordinate internally to ensure timely and successful execution of client orders, programs, product launches, special projects, and other account initiatives.
• Monitor account activity and performance, including sales results, forecasts, product demand, opportunities, and other relevant account metrics.
• Develop and maintain annual account forecasts and communicate anticipated demand, opportunities, risks, and significant changes to internal business partners.
• Conduct regular business reviews with key accounts to evaluate performance, discuss upcoming initiatives, identify opportunities, and establish priorities and action plans.
• Develop and deliver product presentations, training sessions, and educational programs for client sales teams and other appropriate audiences.
• Support new product introductions and launches by ensuring assigned clients understand product features, positioning, availability, and selling opportunities.
• Maintain current knowledge of the company's product portfolio, new product introductions, pricing, policies, lead times, and operational capabilities.
• Gather and communicate competitive intelligence and client feedback regarding market trends, customer preferences, product opportunities, and competitor activity.
• Maintain accurate and current account information, activity, forecasts, opportunities, and follow-up actions within applicable company systems.
• Collaborate with internal teams to continuously improve processes and enhance the client experience.
• Travel regularly to assigned accounts to strengthen relationships, conduct trainings, support business reviews, address business needs, and identify opportunities for growth.
• Represent the Company professionally at client meetings, market events, trade shows, trainings, and other industry functions as required.
• Perform additional responsibilities and special projects as needed to support client relationships and overall business objectives.

Benefits

• Paid Time off of 15 days per year, accrued bi-weekly
• Eight Sick Days Per Year (or state-defined plans)
• 10 Paid Holidays
• Medical, Dental and Vision Insurance, including HDHP with HAS
• 401k Retirement Plan with Bi-Weekly Company Match
• Paid Parental Leave
• Company Paid Life Insurance and Long-term Disability Insurance
• Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level