Account Manager - Bilingual

City Wide Facility Solutions • Houston, TX

1d • Hybrid

About The Position

Not Your Typical Account Manager — You’re the Face of Service. You’re not just someone who checks the boxes. You’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

Requirements

• 3–5 years of experience in facilities, route-based account management, or service leadership.
• Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization — you own your outcomes.
• Are a self-starter and confident in your instincts — you are not afraid to tackle a challenge, even if it’s new.
• Are flexible and resilient when faced with rapid-fire demands on your attention.
• High school diploma required.
• Valid driver’s license, clean driving record, and road warrior mentality.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong long-term relationships with clients and contractors through consistent communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

Benefits

• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays.
• 401K with company match.
• Monthly auto allowance.
• Daily visibility and collaboration with senior leadership — your voice matters.
• Real room to advance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED