Account Manager - Bilingual
About The Position
City Wide Facility Solutions is seeking a Facility Solutions Manager (internal title for Account Manager) who is ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services. This is a people-first role that blends client management, operational coordination, and strategic problem solving. The role involves being out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships, rather than being stuck behind a desk. The company emphasizes a people-first approach, service, accountability, and building strong relationships.
Requirements
- 3–5 years of experience in facilities, route-based account management, or service leadership.
- Confidence in communicating with both clients and contractors.
- Natural problem-solving instincts and the ability to juggle multiple moving parts.
- High level of accountability and organization.
- Self-starter and confident in instincts; not afraid to tackle a challenge.
- Flexible and resilient when faced with rapid-fire demands on attention.
- High school diploma required.
- Valid driver’s license, clean driving record, and road warrior mentality.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Serve as the primary point of contact for an assigned group of commercial facility clients.
- Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
- Build and maintain strong long-term relationships with clients and contractors through consistent communication and follow-through.
- Identify opportunities to expand service offerings, recommend solutions, manage pricing and logistics.
- Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
- Work autonomously, backed by a supportive team including the admin staff.
- Use our CRM system to document inspections, manage client data, and route field activities efficiently.
Benefits
- Competitive compensation with strong uncapped commission.
- Medical, dental, vision insurance.
- PTO.
- Six paid holidays.
- Two paid floating holidays.
- 401K with company match.
- Monthly auto allowance.
- Daily visibility and collaboration with senior leadership.
- Room to advance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
