Account Manager - B2B

Laundryheap

3d•Remote

About The Position

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry. Headquartered in the UK, our service is live in 14+ international markets and rapidly expanding across Europe, Asia, and North America. The Role As a Commercial Account Manager at Laundryheap, you will look after a group of business clients across the UK. Your main job is to keep clients happy, make sure they stay with us, and help grow their business with Laundryheap. You will also support new clients as they join and find ways to increase the services they use. You will work closely with teams like Operations, Partnerships, and Commercial to make sure clients get a smooth and reliable service. This role suits someone who is comfortable working independently, enjoys a fast-paced environment, and likes building long-term client relationships.

Requirements

2–5 years of experience in B2B account management, ideally in areas like logistics, hospitality, facilities management, or service-based businesses.
Proven ability to retain and grow client accounts
Strong communication and relationship management skills, including working with senior stakeholders
Comfortable using data, CRM systems, and reports to manage accounts
Confident, professional, and clear in communication
Able to manage your own workload and handle multiple clients independently
Right to work in the UK

Nice To Haves

Experience in hospitality, short-let or serviced accommodation, facilities management, or laundry services
Familiarity with CRM tools like HubSpot and basic data reporting
An existing network in hospitality, Airbnb management, or corporate services
Experience working in a fast-growing or scale-up business environment

Responsibilities

Manage a portfolio of 3 Large Key Accounts sat within the Retail sector.
Be the main point of contact for client questions, issues, and regular business discussions.
Run regular check-ins and quarterly reviews to understand client needs and performance.
Spot any risk of clients leaving and take action to retain them.
Handle contract renewals, pricing updates, and service agreements
Look for opportunities to grow each account through additional services or increased usage.
Work with the Business Development team to ensure a smooth handover of new clients.
Create simple growth plans for key accounts with clear targets.
Track account performance and highlight any risks or opportunities
Support new clients during onboarding to ensure a smooth start.
Help clients understand how to use the platform and services effectively.
Work with Operations and Logistics to align schedules and service delivery
Keep all client information and updates accurate in the CRM system
Share regular updates on account performance with the Commercial Director
Support forecasting by tracking expected revenue and volumes