Account Manager - Automation

Border States • San Angelo, TX

4d • Remote

About The Position

The Account Manager will manage assigned customer relationships while developing new business opportunities within traditional industrial and oil and gas markets, including upstream, midstream, and downstream customers throughout West Texas. This role promotes Border States' products, services, and capabilities to maximize customer sales potential while driving growth of industrial automation solutions. Responsibilities include regularly calling on assigned accounts, developing new customer relationships, coordinating sales strategies with preferred vendors, actively managing company sales and support resources, and providing input on pricing, margin strategy, product evaluations, and inventory requirements. The successful candidate will identify customer needs and provide technical and commercial guidance related to automation and control solutions, collaborating closely with engineering, operations, and channel partners to deliver solutions that improve customer productivity, efficiency, and operational performance. Experience or interest in PLCs, VFDs, motor controls, pneumatics, and electrical services is preferred.

Requirements

• 4 years business, sales, marketing or trade degree or the equivalent in related work experience.
• 2 years of prior distribution, customer service, marketing, quotation or sales experience preferred.
• Experience with contract negotiation.
• Experience with presenting in front of a large group.
• Ability to read, write and speak in English required.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.
• 3+ years of experience in industrial automation, controls, electrical products, manufacturing technology, or technical sales.
• Strong understanding of industrial automation systems, control technologies, and manufacturing processes.
• Consistently provides responsive, quality service to meet and exceed customer expectations.
• Technical competence in understanding piping systems (PVF) or electrical systems as required.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Nice To Haves

• Experience or interest in PLCs, VFDs, motor controls, pneumatics, and electrical services is preferred.

Responsibilities

• Meets or exceeds the sales goals which are established.
• Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
• Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
• Identifies targeted opportunities that align to current strategies and new / increased capabilities.
• Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning company appropriately vs. competition.
• Understands customer business objectives & translates into a company differentiated advantage.
• Keeps current with company offerings, value advantage, & competitive landscape.
• Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
• Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
• Coordinates sales strategies with preferred vendors to maximize customer sales potential.
• Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for Border States.
• Participates in and advises sales management on the implementation and success of marketing plans and strategies.
• Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market / customer potential.
• Provides strategic input to the pricing and purchasing departments on competitive issues related to price / margin strategy, product evaluations, inventory requirements, and other related sales, marketing and service functions.
• Advises Customer Financial Services staff on changes in customer credit worthiness.
• Advises Customer Financial Services of any changes in customer management or ownership.
• Penetrates and grows the rest of market opportunity as needed.
• May develop quotations for customers within the company profit objectives and guidelines.
• Leads and attends sales and product meetings and technical training programs, as required.
• Attends and assists with sales meetings, trade shows and training programs, as needed.
• Coordinates with the Customer Financial Services staff to resolve customer billing issues resulting from errors in pricing, shipping, delivery or other credit areas, as needed.
• Entertains clients as needed.
• Performs other duties as assigned by supervisor or designate.

Benefits

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Volunteer Time
• Personal Leave time
• bonuses to their employee-owners upon the achievement of branch and company goals

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree