Account Manager Associate I - Commercial Lines
About The Position
The Account Manager Associate supports Account Executives and Account Managers with client servicing tasks in accordance with company practices, policies, and procedures. This role provides an opportunity to build insurance knowledge and develop a career in insurance while delivering detail-oriented service to clients, teammates, and carriers. Responsibilities include preparing certificates of insurance and policy binders, processing loss-run requests and policy endorsements, maintaining account records and suspense items, and providing receptionist support when needed. The position requires strong customer service, communication, problem-solving, and organizational skills in a fast-paced, multitasking environment. HUB offers structured training, licensing support, and ongoing development opportunities.
Requirements
- 1–2 years of insurance experience strongly preferred.
- Superior customer service and problem-solving skills, with the ability to work in a team environment.
- Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
- Self-starter with excellent written and verbal English communication skills.
- Ability or adaptability to work in a fast-paced, multitasking environment.
- High school diploma or equivalent required.
- Willingness to obtain the Tennessee Property & Casualty License.
Nice To Haves
- College degree preferred.
Responsibilities
- Prepare certificates of insurance and update certificate holders as required.
- Order and process scheduled loss runs and on-demand loss-run requests.
- Process direct-bill and agency-bill endorsements and audits.
- Provide quality customer service to clients, team members, and carriers.
- Prepare policy binders for delivery to clients.
- Maintain an accurate suspense system for items requiring a response.
- Input and maintain data in the account management system and ancillary systems as required.
- Provide receptionist support when needed.
- Perform other reasonable duties as assigned by the supervisor.
Benefits
- Medical, dental, and vision insurance, plus voluntary insurance options.
- Health Savings Account funding.
- 401(k) matching program.
- Company-paid life and short-term disability plans.
- Supplemental life and long-term disability options.
- Comprehensive wellness program.
- Paid parental leave.
- Paid time off, including vacation, holidays, sick time, and personal time.
- Competitive pay and salaries.
- Structured training, licensing support, and ongoing development opportunities.
- Employee engagement events.
- Career growth opportunities.
- Community support and involvement through HUB Gives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
