Account Manager / Administrator

CareerPaths NW•Kirkland, WA

12d•Hybrid

About The Position

Our client is a leading provider of Employee Benefits & Human Resource Services. They offer Employer Paid Medical, Dental, Vision, Life Insurance and 401k. They are seeking an Account Manager / Administrator to help build and maintain strong relationships with their clients, fostering a culture of trust in their Life and Health products.

Requirements

1-3 years experience with an emphasis on Small Group Accounts, under 50 employee’s.
Experienced with medical, dental, vision & group life benefits.
Strong written and verbal communication skills.
Strong ability to listen, discern and prioritize urgency levels.
Ability to organize, prioritize and self-manage work load.
Able to work under pressure and time constraints in fast paced environment with significant telephone and personal interruptions.
Must have active Life & Health licenses.
Excellent customer service and interpersonal skills.
Experience with MS Word, Excel and Outlook.
Specific vision abilities required by this job include close vision requirements due to computer work.

Responsibilities

Partner with Brokers to manage an assigned book of clients to identify needs, assist in developing a Health Benefit insurance program, proposals and presentations, as well as review and present or send policies to clients.
Retention of existing clients and assistance with the onboarding of new clients.
Provide exceptional service to clients while ensuring they receive services that align with their strategic goals.
Attend weekly Benefits staff meeting for team building and department strategies.
Attend scheduled meetings with carriers to keep up-to-date on changes.
Respond promptly to client and carrier requests using email, phone and mail.
Ensure all billing is completed and billing questions are resolved.
Coordinate & conduct client presentations including open enrollments, benefit fairs & renewals.
Maintain a current working knowledge of industry legislative and compliance issues including, but not limited to: ACA, COBRA, HIPAA, ERISA, FMLA, etc.
Review contracts, amendments and SPDs for accuracy and coverage; identify errors and coordinate corrections with the carrier/vendor.
Provide claims, eligibility, billing and plan administration advocacy and resolution.
Act as a mentor for Associate Account Managers / Administrators.