Account Compliance Administrator

BELFOR Franchise Group•North Las Vegas, NV

11h•Onsite

About The Position

The Account Compliance Administrator is responsible for providing administrative support in a field office environment. Main functions will revolve around ensuring compliance with the various Third Party and National Accounts that provide work for the office. They will be working with multiple employees, customers and third party representatives to ensure information is communicated in a timely and compliant manner. Independent judgment is required to plan, prioritize and organize a diversified workload.

Requirements

2+ years general office administration experience
Microsoft Office knowledge (strong emphasis in Word & Excel)
English language literacy & fluency
Ability to multitask in a fast-paced office environment
Strong written and verbal communication skills
Attention to detail and keen sense of safeguarding other people’s property and information
Comprehensive understanding of customer service principles and practices
Ability to work under time constraints to meet specific objectives
Strong math and data entry skills

Nice To Haves

Construction, restoration or insurance industry experience preferred

Responsibilities

Ensure all incoming and outgoing communication is representative of BELFOR practices, processes and standards
Timely entry of new leads into the BELFOR Compliance System (BCS)
Review BCS job files to ensure they are in compliance and their progress is up to date
Track Key Performance Indicators (KPIs) to ensure office is high performing
Work with Estimators and others in the field to upload required documents/ photos into TPA portals
Ensure compliance by becoming familiar with the requirements for different accounts
Work with home office to ensure all employees are correctly credentialed before working on a job and assist with yearly recredentialing
ensure paperwork and contracts are signed by the appropriate people and submitted to the Corporate Office
Maintain current list of zip codes to ensure correct service coverage
Gather billing documents and follow up on collections
Other projects and duties as assigned