Resident Account Administrator
About The Position
The Resident Account Administrator is to assist multiple communities with all duties outlined in this job description. This remote employee will be responsible for all bookkeeping, accurate reporting of deposits, vacancies, and income/delinquent balances. Additionally, the Resident Account Administrator will be responsible for all current and past resident communication regarding delinquency, Deposit Accounting, and dispossessory proceedings for all assigned properties. The Resident Account Administrator will report to the Senior Portfolio Director. However, when assisting specific properties, the Resident Account Administrator will receive directives from the Regional Director or Corporate Support Team.
Requirements
- Prefer a minimum of a high school degree.
- At least 2 years as an Assistant Manager or 1 year as a Community Manager.
- Excellent written and verbal communication skills to effectively communicate with residents, employees, peers, vendors, owners, etc., and assist in efficient operations.
- Computer software experience, including MS Word, MS Excel, MS Outlook, YARDI, and related programs, is preferred.
- Comprehensive understanding of Landlord/Tenant laws and application, familiarity with the state-specific Lease and Addendums, Federal Fair Debt Practices Act, Fair Housing/ADA regulations and application, OSHA & EPA requirements for the property management industry.
Nice To Haves
- Bilingual abilities (written and verbal) may be required based on the property's specific needs.
- Computer software experience, including MS Word, MS Excel, MS Outlook, YARDI, and related programs, is preferred.
Responsibilities
- Conduct all business according to the company’s policies and procedures, the Fair Housing Act, the ADA, the Fair Credit Reporting Act, and all other Federal, State, and Local laws pertaining to Multifamily Housing.
- Fully implement and enforce all policies and procedures outlined in the Company's Policy and Procedures Manual.
- Conduct weekly and monthly property audits as determined by the Senior Portfolio Director and EVP.
- Assist associated communities with delinquency and in-house collections efforts.
- Assist onsite teams in ensuring small balance reminders are sent regularly.
- Maintain accurate resident records and update the Portfolio Collections Specialist weekly on rents collected, delinquent rents outstanding, and eviction status.
- Ensure proper and timely completion of deposit accounting.
- Ensure accurate and timely completion of closeout, including a mid-month pre-close review.
- Prepare all notices such as late rent letters, notices to cure or surrender, and return payment
- Ensure timely completion of monthly dispossessory and eviction filings.
- Coordinate with the onsite team on all move-out and dispossessory unit walks on a weekly basis.
- Coordinate timely posting of all rent and monies received onsite.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
