Account Administrator

UNICO Group Inc•Lincoln, NE

About The Position

The Account Administrator supports the organization’s Account Executives and Account Managers through a wide variety of tasks. With a passion for customer service and values being a part a great team, this Account Administrator combines their friendly demeanor with stellar organization skills and detail-oriented focus to support the commercial insurance team in a fast-paced environment.

Requirements

Education: High school diploma or GED required; bachelor’s or associate degree preferred
Experience: A minimum of one year of experience in a client-focused role. Experience with commercial insurance is preferred.
Licensure: Current P&C insurance license, or willingness and ability to obtain within 45 days of employment.
Demonstrate exceptional communication skills, both verbal and written, with the ability to successfully interact with a variety of client personality types at all levels within an organization.
Manage numerous projects simultaneously while paying strict attention to detail.
Stay organized and reprioritize tasks in an ever-changing environment.
Exhibit excellent customer service skills complimented by a desire to problem solve.
Aspire to be independently resourceful, but not afraid to ask questions within our supportive team environment.
Utilize time management skills with the ability to remain focused on deadlines.
Understand insurance documents to administer policies in different systems.
Proficient in Microsoft Excel, Power Point and Outlook and variety of other software, systems, and programs, with the ability to learn new software applications.
Detail-Oriented.

Responsibilities

Assist Account Managers, Account Executives, and Advisors with the facilitation of day-to-day tasks and special projects.
Serve as a liaison between clients, Service Centers, and internal team members to ensure timely and accurate resolution of servicing items.
Reinforce Service Center workflows by redirecting inbound service needs (such as certificates, billing questions, endorsements, and auto ID cards) to the appropriate Service Center team.
Support team members in timely handling of phone and email communications during periods of team member absences and busy work periods.
Partner with insurance carriers and Service Centers to verify accuracy of policy coverage, endorsements, renewals, and policy documents throughout the policy cycle.
Stay knowledgeable about carrier changes, industry developments and attend applicable carrier meetings.
Maintain complete, accurate, and up-to-date records in the Agency Management System, including documentation of customer interactions, carrier emails, policy adjustments, and Service Center activity.
Work closely with the team to maintain a continuous knowledge of client accounts to identify potential issues and/or opportunities.
Provide regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
Provide feedback on Service Center performance for Operations Director and Team Lead to continuously improve our position for the customer's experience.