Structured Finance Account Administrator

U.S. Bank • Saint Paul, MN

2d • Onsite

About The Position

The individual in this position will be responsible for retrieving loan and property level notices and documents from US Bank’s Digital Document Platform and the department’s Shared Mailbox. They will need to accurately identify and enter information from these notices into the department database, populating multiple data fields, and assigning tasks to the correct team member for further research. Additionally, the role involves monitoring a shared mailbox, processing and routing emails and notices promptly, and escalating high-priority and sensitive items to management. This position will work closely with GSF Account Administrators, Trust legal and U.S. Bank’s Enterprise Customer Complaints and Assurance Team. Also responsible for ensuring that risk management procedures are maintained and that legal documentation requirements are met. Occasionally, the role may require assisting with scheduling large or complex meetings, maintaining departmental calendars, coordinating event support, and distributing meeting materials. On a limited basis, this could include managing executive travel. These administrative duties are estimated to comprise 5-10% of the position's responsibilities.

Requirements

• Bachelor’s degree or equivalent work experience is required
• three to five years of related work experience.

Nice To Haves

• General knowledge of mortgage loan documents, structured finance transactions, and loan default servicing operations.
• Familiarity with mortgage foreclosure and tax sale procedures and documents
• The ability to accurately identify loan and property level documents
• A working knowledge of U.S. Bank’s Digital Documents “electronic mail” system is preferred.
• Proficiency in Microsoft Office applications
• Strong analytical and problem-solving skills
• Excellent customer service skills
• Experience with Access Control Server (ACS) data is also desired.

Responsibilities

• Retrieving loan and property level notices and documents from US Bank’s Digital Document Platform and the department’s Shared Mailbox.
• Accurately identify and enter information from these notices into the department database, populating multiple data fields, and assigning tasks to the correct team member for further research.
• Monitoring a shared mailbox, processing and routing emails and notices promptly, and escalating high-priority and sensitive items to management.
• Working closely with GSF Account Administrators, Trust legal and U.S. Bank’s Enterprise Customer Complaints and Assurance Team.
• Ensuring that risk management procedures are maintained and that legal documentation requirements are met.
• Assisting with scheduling large or complex meetings, maintaining departmental calendars, coordinating event support, and distributing meeting materials.
• Managing executive travel (on a limited basis).

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level