Strategic Account Administrator

POWER PLUS•Corona, CA

20d•$18 - $24•Onsite

About The Position

The Strategic Account Administrator plays a key role in growing and maintaining relationships with existing customers, ensuring service level agreements are being maintained, and keeping all Account Managers apprised of the account. This position requires tenacity and follow through to establish relationships with key decision makers to introduce Power Plus and our services.

Requirements

Experience in providing a high level of customer service required.
Strong problem-solving and organization skills.
Ability to identify and resolve questions independently.
Outstanding interpersonal and communication skills.
Ability to follow through to completion of any problem.
Ability to prioritize and work in a fast-paced environment.
Handle multiple tasks and work under time constraints.

Nice To Haves

Experience with software development preferred.
1-3 years of experience in a web based, Windows environment background is a plus

Responsibilities

Check in with Account Mangers at the beginning and end of shift.
Maintain effective relationships with customers via phone and email in a professional manner.
Ensure work is billable and prepare administrative backup required to pre-bill and bill.
Monitor systems for follow up actions and flag issues requiring management's attention.
Report and provide analytics required to keep service level agreements.
Other duties may be assigned as business needs require.
Work with Project Coordinators and Service Coordinators with scheduling issues.