Account Manager 3

Lam Research•Boise, ID

6d•Hybrid

About The Position

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. As an Account Manager at Lam, you are essential to fostering lasting relationships with our valued customers. Engaging directly with customers, you'll proactively address their needs, arrange strategic meetings, and support them with a range of Lam’s wafer fabrication equipment products and services. Your dynamic approach ensures the success of our partnerships and contributes to Lam's position as an industry leader.

Requirements

Demonstrated customer-centric mindset, business agility, and ability to build trusted strategic partnerships.
Data-driven decision maker with strong commercial awareness and profitability focus.
Results-oriented professional with high ownership, resilience, and adaptability in dynamic business environments.
Proven ability to lead customer engagements and headquarters visits while consistently upholding Lam's Core Values.

Nice To Haves

Master's degree or equivalent related semiconductor industry experience (3+ years preferred).

Responsibilities

Execute strategic account plans to support customer growth and business retention objectives.
Associate with revenue forecasting and support the achievement of AOP targets.
Associate with product profitability enhancement and support gross margin improvement initiatives.
Build and maintain strong customer relationships and strategic business partnerships.
Serve as the primary customer interface, aligning customer requirements with Lam's solutions and business objectives.
Manage quotations, system configurations, and capacity allocations to support business opportunities and operational execution.