Account Management Specialist - Afterhours: (Sun-Thurs: 7pm-5am)

TAGG Logistics/Hub Group•Oak Brook, IL

4d•$50,000

About The Position

The After-Hours Account Management Specialist serves as the primary liaison between Hub Group and assigned customers, meeting customer expectations and coordinating with internal departments to resolve issues. The role proactively manages customer accounts, addresses concerns, and develops solutions while helping deliver the best transportation product at the lowest possible cost. It also supports profitability, network efficiency, and on-time performance through account and transportation management.

Requirements

Proficiency with Microsoft Office applications, especially Outlook, Excel, and Word.
Highly effective verbal and written communication skills.
Attention to detail, organizational skills, and a customer-focused approach.
Ability to work a weekend rotation when scheduled.

Nice To Haves

Bachelor’s degree in business, logistics, supply chain, or management preferred.
Transportation industry experience preferred.
Experience with EDI processes, Web Tender Portals, fax, and other applicable forms of electronic communication preferred.

Responsibilities

Build proactive relationships with assigned customer accounts by resolving issues and concerns promptly and providing innovative solutions.
Determine which accessorial charges can be billed, follow company processes through completion, minimize disputes, assist with collections, and work with Account Managers on ways to reduce accessorial charges.
Manage, monitor, and report order acceptance, order maintenance, and accessorial management using email, phone, and Hub Group transportation management systems.
Analyze internal and external account metrics and offer alternative transportation solutions as needed.
Manage customer accounts to provide the best product at the lowest possible cost while maximizing margin, network efficiency, and On-Time Performance.
Communicate with shipper and consignee contacts about exceptions and problem resolution.
Work with Operations to manage assets such as container pools, supporting Hub Group profitability and reducing customer cost exposure.
Monitor service standards, advise the supervisor of potential problems, and work with the Manager, Account Management and Operations Group to resolve single-load concerns promptly.
Perform other duties, responsibilities, and activities as assigned or changed.