Account Management, Senior Specialist (Sustainable Technologies)
About The Position
Sustainable Technologies, founded in 2015, provides single-use device reprocessing services in the United States, aiming to reduce healthcare’s environmental impact, simplify the supply chain, and provide customer value. Reporting directly to the Field Service Supervisor, the Account Management, Senior Specialist executes tailored strategies to support reprocessing program success and customer satisfaction within an assigned territory. The role covers a multi-state region in the southern United States, with travel approximately 80% of the time throughout the year. Candidates should be located near a major airport in Texas. The position oversees customer implementations, collections, and service execution, and partners with sales and customers to grow the value of reprocessing programs. It provides hospital staff with program training and education, analyzes customer trends, builds relationships with internal and external partners, identifies account growth opportunities, and resolves customer or service concerns. The role also gathers program-performance data and maintains knowledge of the industry and competitive landscape.
Requirements
- Excellent phone, written, and in-person communication skills.
- Customer-focused and results-driven.
- Strong work ethic and eagerness to develop and grow skills.
- Ability to assess, analyze, and use sound decision-making to solve problems.
- Proficiency with Microsoft Office.
- Valid driver's license issued in one of the 50 states.
- Ability to travel domestically and within the region, often involving overnight stays and stays of up to one week.
- Customer/vendor credentialing is required and may include vaccinations.
Nice To Haves
- Bachelor's degree in a related field, or equivalent work experience.
- 2–4 years of experience.
- 0–2 years in a consultative environment role such as sales, customer service, or marketing.
Responsibilities
- Own customer implementations and ensure seamless rollout by coordinating with cross-functional and external teams.
- Provide in-service training and education to hospital staff across multiple shifts, addressing program performance, opportunities, and benefits.
- Evaluate and analyze customer collection and service trends and execute strategies to maximize customer engagement and collection compliance.
- Build consultative, positive working relationships with internal and external business partners.
- Assist the Business Development Representative by identifying growth opportunities and collaborating to expand account penetration and customer value.
- Gather data and participate in developing presentations about customer reprocessing program performance.
- Act as a single point of contact and proactively resolve customer or service-related concerns to drive program success.
- Maintain knowledge of the current industry and competitive landscape, including GPOs, healthcare economics, competitors, and competitive products.
Benefits
- Medical, dental, and vision coverage.
- Paid time off plan.
- Health savings account (HSA).
- 401(k) savings plan.
- Access to wages before payday with myFlexPay.
- Flexible spending accounts (FSAs).
- Short- and long-term disability coverage.
- Work-Life resources.
- Paid parental leave.
- Healthy lifestyle programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
