Account Management Sales Leader

Qualtrics•Provo, UT

5d•Onsite

About The Position

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. The Qualtrics Account Management Organization ensures clients continuously maximize value from their insights subscriptions and bespoke engagements. We empower clients to make confident decisions by driving adoption of our experience platform and unique data capabilities. We are seeking a seasoned North America Account Management Sales Leader to lead a team of 6 front line leaders and 30+ Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals across our portfolio.

Requirements

10-15+ years of software subscription sales and commercial leadership experience (second-level or higher) focused on account expansion.
Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
Bachelor's or advanced degree in business, technology, or a related field.
Exceptional communication, storytelling, and executive-level relationship management skills.

Responsibilities

Responsible of a team of 6 front line leaders and 30+ Account Executives.
Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting.
Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.