ACCOUNT MANAGEMENT MANAGER - CHARLOTTE - HYBRID

Compass Group•Charlotte, NC

37d•Hybrid

About The Position

Foodbuy is seeking an Account Management Manager for a customer-facing role supporting assigned small-size accounts. The position is responsible for day-to-day customer communication, program penetration, customer satisfaction, and revenue growth to meet business objectives. The manager builds expertise in Foodbuy’s programs and customer needs, maintains strong customer relationships, manages contract requirements, and coordinates with internal teams and suppliers to support customer satisfaction and program growth. The role is hybrid in Charlotte and involves up to 30% annual travel.

Requirements

Bachelor’s degree or equivalent work experience.
At least 4 years of experience in account management or customer success.
Effective written and verbal communication skills.
Project management skills or experience.
Ability to proactively build effective, long-term interpersonal relationships across internal functions and with external parties, working toward mutually acceptable solutions.
Knowledge of Microsoft Excel, PowerPivot, Word, and PowerPoint.
Ability to travel up to 30% annually.

Responsibilities

Identify and implement customer opportunities for supply cost reduction, rebate growth, quality and safety improvements, environmental sustainability, and expanded use of local and diversity vendors.
Develop expertise in Foodbuy programs and the specific needs of assigned customers to serve as a trusted advisor.
Create, develop, and maintain strong customer relationships to grow business volumes.
Manage customer contract requirements using project management planning tools.
Facilitate cross-functional activities that support customer satisfaction and program growth.
Create written materials and presentations, including strategic account plans and executive business reviews.
Facilitate timely, actionable customer meetings.
Work with teams to support customers, the company, and suppliers.
Visit clients frequently to review product adoption, present new or upcoming programs, and align on mutual goals.
Train and support customers using company technology and reporting platforms.
Maintain the health of customer relationships through regular, timely communication.
Develop, maintain, and prospect relationships with key customer representatives.
Maintain strong knowledge of program offerings, business solutions, and services available to customers.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance and AD&D
Disability insurance
Retirement plan
Paid time off
Paid parental leave
Holiday time off, varying by site and state
Personal leave
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Additional paid and/or unpaid time off benefits may be available under applicable laws.